Monthly Archives: March 2011

How Does Confidentiality Work With Ombudsman Programs?

In our discussions about ombudsman programs so far, I have discussed the potential reasons and advantages to an organization for using an informal program, such as an ombudsman program. We have described the differences between the major models of ombudsman … Continue reading

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What Are the Common Attributes of Ombudsman Programs?

We continue our discussion of ombudsman programs. So far, we have discussed why an organization might consider an ombuds program and what a program can offer an organization beyond those services available through traditional functions. We have also discussed the … Continue reading

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Understanding the Different Types of Ombudsman Programs

Many people are familiar with some form of an ombudsman program. Because there are several predominant models, it can be confusing when one encounters a program designed to a different set of principles. Todays segment of the article on Ombudsman … Continue reading

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Next Installment: What does an Ombudsman Programs Offer an Organization?

In this post we continue our discussion about ombudsman programs.  Today’s posting focuses on: What Does an Ombudsman Program Offer? An ombudsman program in your organization can potentially provide a highly confidential way for employees or members, and potentially, clients, … Continue reading

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Ombudsman Programs

Recently, we were asked to help a large professional organization implement a new ombudsman program.  As a part of that project, we worked with the organization to review the range of possible models, and to select the right approach for … Continue reading

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An Update

It has been a busy and exciting time for Business Excellence Solutions as we continue to expand our client list and our services resume. Providing a wide variety of services to our diverse client-base is one of the most rewarding … Continue reading

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