Author Archives: Bruce MacAllister

About Bruce MacAllister

Bruce MacAllister is the founder and Executive Director of Business Excellence Solutions. He holds a Bachelor’s of Science degree in Chemistry and Biology and a Juris Doctorate degree. He has over thirty years of experience working with people in conflict, and training and coaching people through conflict situations. He works nationally and internationally with a wide variety of clients, including national departments, research and development organizations, institutions of higher education, non-profits, and individual businesspeople. He has been an ombudsman, executive level manager, project and program manager, trainer, and attorney. Click the "About Us" page to see his full biography. (http://bizexteam.com/index.php/about-us/.)

On Dualities

 This post’s topic is the idea of dualities and understanding how we tend to frame our thinking based on our collective experience and our own personal enculturation. I recently prepared a talk for an upcoming presentation to a group of … Continue reading

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Program and System Review

Program and System Review – Updates on Services We have recently made a number of changes and upgrades to our current website. Given that currently over 40% of our visitors view our site with an iPhone, Android device or a … Continue reading

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Overview of Activities

Catching Up!! For many years, we posted articles and updates on a reasonably regular basis.  In 2014, I accepted a challenging project to implement a major new ombudsman program for a large, public university.  This involved nearly two years of … Continue reading

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Welcome Ramey Miller!

I am delighted to announce that Ramey Miller has joined our team as a new collaborator! Through its existence, Business Excellence Solutions has delivered services through a dynamic, adaptive business model that maximizes flexibility and organizational agility and enables its … Continue reading

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REALTOR® Ombudsman Programs

Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS® (NAR) has adopted policy that requires all local and state associations of REALTORS® to offer, either directly or as part of a cooperative enforcement agreement, … Continue reading

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Welcome Deborah Davis!

I am delighted to welcome Deborah Davis to the Business Excellence Solutions Team as a Senior Consultant!  Deborah comes to the Bizexteam with extensive and wide-ranging experience in the area of professional standards administration for residential and commercial REALTOR® Associations. … Continue reading

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Ombudsman Programs Expanding into New Professional Fields

Ombuds Programs for REALTOR® Transactions For many years one of the essential services that REALTOR® associations have provided is a review process for ethics complaints. And, for some years now, local and regional REALTOR® associations have experimented with ways to improve the … Continue reading

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New posts are coming!

My apologies to my blog readers for the delay in additional posts on effective communication.  I have been very occupied designing and implementing a new University Ombudsman Program for the University of Oregon in Eugene, Oregon.  This is now the … Continue reading

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The Tao of Communication?

Thoughts on the Tao of Communication Events in my daily life often inspire the focus of my blog posts. I apologize to those of you readers who like a linear structure to the topics.  Sometimes I wander afield for a … Continue reading

Posted in Communication Skills, Conflict Conscious Communication, Conflict Resolution, Decision Making, General Activities and Topics, Listening, Mediation | 6 Comments

More on Managing Tactics

Tip Nine – Continued – Managing Tactics When Necessary In our last several posts, we’ve been discussing tactics. In my first post on the subject, I explained that, even though tactics can pose a challenge to your progress towards your … Continue reading

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