Author Archives: Bruce MacAllister

About Bruce MacAllister

Bruce MacAllister is the founder and Executive Director of Business Excellence Solutions. He holds a Bachelor’s of Science degree in Chemistry and Biology and a Juris Doctorate degree. He has over thirty years of experience working with people in conflict, and training and coaching people through conflict situations. He works nationally and internationally with a wide variety of clients, including national departments, research and development organizations, institutions of higher education, non-profits, and individual businesspeople. He has been an ombudsman, executive level manager, project and program manager, trainer, and attorney. Click the "About Us" page to see his full biography. (http://bizexteam.com/index.php/about-us/.)

Zero Barrier Reporting Systems for Sexual Harassment and Assault

Today’s post is prompted by all of the recent activity and heightened awareness about sexual harassment, sexual assault, and disparate sexual treatment. Those of you who have followed this blog may know that, in my long career and as the … Continue reading

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On Dualities

 This post’s topic is the idea of dualities and understanding how we tend to frame our thinking based on our collective experience and our own personal enculturation. I recently prepared a talk for an upcoming presentation to a group of … Continue reading

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Program and System Review

Program and System Review – Updates on Services We have recently made a number of changes and upgrades to our current website. Given that currently over 40% of our visitors view our site with an iPhone, Android device or a … Continue reading

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Overview of Activities

Catching Up!! For many years, we posted articles and updates on a reasonably regular basis.  In 2014, I accepted a challenging project to implement a major new ombudsman program for a large, public university.  This involved nearly two years of … Continue reading

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Welcome Ramey Miller!

I am delighted to announce that Ramey Miller has joined our team as a new collaborator! Through its existence, Business Excellence Solutions has delivered services through a dynamic, adaptive business model that maximizes flexibility and organizational agility and enables its … Continue reading

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REALTOR® Ombudsman Programs

Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS® (NAR) has adopted policy that requires all local and state associations of REALTORS® to offer, either directly or as part of a cooperative enforcement agreement, … Continue reading

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Welcome Deborah Davis!

I am delighted to welcome Deborah Davis to the Business Excellence Solutions Team as a Senior Consultant!  Deborah comes to the Bizexteam with extensive and wide-ranging experience in the area of professional standards administration for residential and commercial REALTOR® Associations. … Continue reading

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Ombudsman Programs Expanding into New Professional Fields

Ombuds Programs for REALTOR® Transactions For many years one of the essential services that REALTOR® associations have provided is a review process for ethics complaints. And, for some years now, local and regional REALTOR® associations have experimented with ways to improve the … Continue reading

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New posts are coming!

My apologies to my blog readers for the delay in additional posts on effective communication.  I have been very occupied designing and implementing a new University Ombudsman Program for the University of Oregon in Eugene, Oregon.  This is now the … Continue reading

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The Tao of Communication?

Thoughts on the Tao of Communication Events in my daily life often inspire the focus of my blog posts. I apologize to those of you readers who like a linear structure to the topics.  Sometimes I wander afield for a … Continue reading

Posted in Communication Skills, Conflict Conscious Communication, Conflict Resolution, Decision Making, General Activities and Topics, Listening, Mediation | 6 Comments