Category Archives: Activities, Events, and Client Services

Includes sub-topics of events, facilitations, and activities by BES staff.

On Dualities

 This post’s topic is the idea of dualities and understanding how we tend to frame our thinking based on our collective experience and our own personal enculturation. I recently prepared a talk for an upcoming presentation to a group of … Continue reading

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Overview of Activities

Catching Up!! For many years, we posted articles and updates on a reasonably regular basis.  In 2014, I accepted a challenging project to implement a major new ombudsman program for a large, public university.  This involved nearly two years of … Continue reading

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Welcome Ramey Miller!

I am delighted to announce that Ramey Miller has joined our team as a new collaborator! Through its existence, Business Excellence Solutions has delivered services through a dynamic, adaptive business model that maximizes flexibility and organizational agility and enables its … Continue reading

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REALTOR® Ombudsman Programs

Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS® (NAR) has adopted policy that requires all local and state associations of REALTORS® to offer, either directly or as part of a cooperative enforcement agreement, … Continue reading

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Welcome Deborah Davis!

I am delighted to welcome Deborah Davis to the Business Excellence Solutions Team as a Senior Consultant!  Deborah comes to the Bizexteam with extensive and wide-ranging experience in the area of professional standards administration for residential and commercial REALTOR® Associations. … Continue reading

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Ombudsman Programs Expanding into New Professional Fields

Ombuds Programs for REALTOR® Transactions For many years one of the essential services that REALTOR® associations have provided is a review process for ethics complaints. And, for some years now, local and regional REALTOR® associations have experimented with ways to improve the … Continue reading

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New posts are coming!

My apologies to my blog readers for the delay in additional posts on effective communication.  I have been very occupied designing and implementing a new University Ombudsman Program for the University of Oregon in Eugene, Oregon.  This is now the … Continue reading

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The Tao of Communication?

Thoughts on the Tao of Communication Events in my daily life often inspire the focus of my blog posts. I apologize to those of you readers who like a linear structure to the topics.  Sometimes I wander afield for a … Continue reading

Posted in Communication Skills, Conflict Conscious Communication, Conflict Resolution, Decision Making, General Activities and Topics, Listening, Mediation | 6 Comments

Tips for Effective Communication, Tip Nine – Managing Tactics – Part Two

Space – In this case NOT the “Final Frontier”  In my last post I explained my belief that tactics should not be looked on as barriers but instead as information.  Tactics let us know that another or others involved don’t … Continue reading

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Twelve Tips for Effective Communication Series: Tip Nine –

Part One: Manage Tactics When You Must – They have an important role and are important indicators of potential conflict! So far, my posts on effective communication have focused on your responsibilities as a person seeking to influence someone else … Continue reading

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