- New Article Posting: Lessons Learned: Avoiding Impasse in Mediation by Closing Gaps
- Demonstrating the Cost-Benefits of Your ADR Program
- The Social Implications of Unhappy Lawyers
- Review of the first six tips on effective communication
- Tips for working with people in conflict: Trees; A Mediation Lesson-Learned.
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- Bruce MacAllister on How Does Confidentiality Work With Ombudsman Programs?
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- Bruce MacAllister on The Five C’s of Leadership
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Category Archives: Decision Making
Citing Heidi Golledge, CEO of CareerBliss, a recent article in the American Bar Association Journal, by Debra Cassens Weiss, indicates that associate attorney is the number one unhappiest job in America, and that legal assistant follows closely in the list, … Continue reading
Introduction 2012 was an incredibly busy year for our Business Excellence Solutions collaboration! As an entity, we have grown to the point where we have had to revisit our structure to ensure that we continue seamless support of our diverse … Continue reading
Twelve Tips for Effective Communication – Tip Five: Communication is Not Just Speaking So far in our on-going discussion in which we will ultimately offer “Twelve Tips” for effective communication, we have discussed four ways to help you improve your … Continue reading
Twelve Tips for Communication Tip Four: Listen Comprehensively – the Many Levels of Listening Listening involves more than just hearing. In this post, our focus is on understanding comprehensive listening: listening in the broadest and most powerful sense. This concept … Continue reading
Tools for Effective Communication: Third tool: Understanding Styles. So far, we have discussed two tools designed to help you approach an important communication: setting a goal for the outcome and planning the communication before jumping into it. Perhaps most of … Continue reading
Preface: The following is a book review co-authored by professional colleagues, Monique McKay and Robert Creo. Ms. McKay and Mr. Creo are the co-founders of the Master Mediator Institute, which is a non-profit organization that allows mediators, executives, negotiators and … Continue reading