Category Archives: Our Services

Topics relating to the services we provide.

Program and System Review

Program and System Review – Updates on Services We have recently made a number of changes and upgrades to our current website. Given that currently over 40% of our visitors view our site with an iPhone, Android device or a … Continue reading

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Overview of Activities

Catching Up!! For many years, we posted articles and updates on a reasonably regular basis.  In 2014, I accepted a challenging project to implement a major new ombudsman program for a large, public university.  This involved nearly two years of … Continue reading

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REALTOR® Ombudsman Programs

Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS® (NAR) has adopted policy that requires all local and state associations of REALTORS® to offer, either directly or as part of a cooperative enforcement agreement, … Continue reading

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Overview of 2013 Business Activities

It seems natural at this time of year to look back at the challenges, results, and accomplishments from last year.  Every year about this time, I post a little update that outlines last year’s activities. So, in keeping with that … Continue reading

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Miss a Blog Post in 2013? Here is a list!

Summary of Blog Articles for 2013 This year we have worked to strike a healthy balance between providing flawless service to our clients while also keeping our blog post current and interesting.  In case you have missed some of our … Continue reading

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Ten Axioms of Change Management

Ten Axioms of Change Management In my work, it seems that organizations are encountering major change issues more and more frequently. In my work with organizations facing change issues, it seems that I am asked to work with change situations … Continue reading

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Demonstrating the Cost-Benefits of Your ADR Program

Cost-Benefit of Alternative Dispute Resolution Processes for Employers: A study in metrics and program design. Organizations that are considering implementing new programs to address disputes in the workplace frequently wonder whether the cost of administering internal conflict resolution processes will … Continue reading

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