Category Archives: Program Design

Overview of Activities

Catching Up!! For many years, we posted articles and updates on a reasonably regular basis.  In 2014, I accepted a challenging project to implement a major new ombudsman program for a large, public university.  This involved nearly two years of … Continue reading

Posted in Activities, Events, and Client Services, General Activities and Topics, Program Design, Recent Activities | Tagged , , | Leave a comment

Demonstrating the Cost-Benefits of Your ADR Program

Cost-Benefit of Alternative Dispute Resolution Processes for Employers: A study in metrics and program design. Organizations that are considering implementing new programs to address disputes in the workplace frequently wonder whether the cost of administering internal conflict resolution processes will … Continue reading

Posted in Conflict Resolution, General Activities and Topics, Ombudsman Discussions and Topics, Program Design | Tagged , , | 2 Comments