Knowledge Management Services

Knowledge Management, (KM), describes a broad array of solutions designed to harness, distribute and retain the knowledge about “how” your organization ticks. Specifically, KM projects provide for the management of critical process knowledge and subsequent information created throughout your workforce. KM tactics and solutions will vary depending upon the challenge you are facing, its complexity and the core focus of your organization. We find that the lynchpin to a successful KM project is lies in effective communication. Communication allows for the articulation, perpetuation and systematic learning of internalized workflow processes. Our support for your project will be based on the tactical use of communication practices that enable and encourage efficiency. The depth and breadth of our support is determined after we gain an extensive understanding of your organization and its KM needs through our assessment process. Our support typically involves:

• Ensuring the KM project is strategically aligned with the overall organizational strategy and assisting in the articulation and dissemination of the strategy itself.
• Assisting with the identification and development of project roles.
• Providing tools to manage role confusion and conflict. If necessary, assisting in the refinement of roles so they are most effective for the member and the team.
• Understanding various communication styles and how to align those styles to most effectively create project harmony and manage task assignment.
• Assisting with process support including the identification and elimination of communication barriers to the process itself, to include tools for rebuilding challenged relationships affecting the project.
• Identifying critical sources for tacit knowledge among key employees.
• Ensuring effective communication throughout the organization to enable continued executive-level or sponsor-level commitment and involvement.
• Providing tools for conducting productive project meetings to include assisting with internal and external project resources through meeting facilitations.
• Providing change management tools to encourage knowledge exchange, to include working with the team to help them develop rapport from their new roles.