Tag Archives: MacAllister

Overview of Activities

Catching Up!! For many years, we posted articles and updates on a reasonably regular basis.  In 2014, I accepted a challenging project to implement a major new ombudsman program for a large, public university.  This involved nearly two years of … Continue reading

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Summary of Activities for 2012

Introduction 2012 was an incredibly busy year for our Business Excellence Solutions collaboration! As an entity, we have grown to the point where we have had to revisit our structure to ensure that we continue seamless support of our diverse … Continue reading

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Announcing an exciting new relationship!

We are excited to announce that the Business Excellence Solutions Team is working with the International Foundation for Online Responsibility (IFFOR) Ombudsman to implement and operate its new IFFOR Office of the Ombudsman. IFFOR is an international not-for-profit organization based … Continue reading

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New Ombudsman Program for Real Estate Transactions in Albuquerque

New Ombudsman Program for the Greater Albuquerque Association of REALTORS® In my November 2, 2011 blog post, “Update on Recent Activities,” I discussed a new ombudsman program that I had served as the primary consulting resource to help establish. I am … Continue reading

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2011 in Review

Summary of Activities for 2011 2011 turned out to be a busy year! During this year we worked with a number of key clients and performed challenging and rewarding work. Among others, clients this year included: The United States Department … Continue reading

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Continuing our discussion on tips for effective communication…

Twelve Tips for Effective Communication – Tip Five: Communication is Not Just Speaking So far in our on-going discussion in which we will ultimately offer “Twelve Tips” for effective communication, we have discussed four ways to help you improve your … Continue reading

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Continuing our series on tips for effective communication …

Twelve Tips for Communication Tip Four: Listen Comprehensively – the Many Levels of Listening Listening involves more than just hearing. In this post, our focus is on understanding comprehensive listening: listening in the broadest and most powerful sense.  This concept … Continue reading

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Tools for Effective Communication: Third Tool

Tools for Effective Communication: Third tool: Understanding Styles. So far, we have discussed two tools designed to help you approach an important communication: setting a goal for the outcome and planning the communication before jumping into it. Perhaps most of … Continue reading

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Recent Activities

An Update on Recent Activities If you have checked in to look for blog updates since mid-summer, you will have undoubtedly noticed that there was silence.  For those waiting for the next posting on relating to the “Twelve Tips for … Continue reading

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Twelve Tools for Effective Communication; Part One — Set a goal for your communication

Twelve Tools for Effective Communication Introduction In the coming weeks, we will be posting a series of articles expanding on our concept of twelve communication tools.  These tools are designed to help a person plan for and effectively execute an … Continue reading

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