How Does Confidentiality Work With Ombudsman Programs?

In our discussions about ombudsman programs so far, I have discussed the potential reasons and advantages to an organization for using an informal program, such as an ombudsman program. We have described the differences between the major models of ombudsman programs and we have also reviewed the common elements shared by all ombudsman programs. In

What Are the Common Attributes of Ombudsman Programs?

We continue our discussion of ombudsman programs. So far, we have discussed why an organization might consider an ombuds program and what a program can offer an organization beyond those services available through traditional functions. We have also discussed the predominant models of programs. Different models seem to fit better in different situations. Notwithstanding the

Understanding the Different Types of Ombudsman Programs

Many people are familiar with some form of an ombudsman program. Because there are several predominant models, it can be confusing when one encounters a program designed to a different set of principles. Todays segment of the article on Ombudsman programs focuses on an overview of ombudsman program types. Are There Different Program Models for

Next Installment: What does an Ombudsman Programs Offer an Organization?

In this post we continue our discussion about ombudsman programs.  Today’s posting focuses on: What Does an Ombudsman Program Offer? An ombudsman program in your organization can potentially provide a highly confidential way for employees or members, and potentially, clients, citizens, and customers, to seek answers to questions, express concerns, or seek informal resolution of

An Update

It has been a busy and exciting time for Business Excellence Solutions as we continue to expand our client list and our services resume. Providing a wide variety of services to our diverse client-base is one of the most rewarding aspects or our work. In the last year we have worked with awesome clients involving