Need a simple turnkey program to meet the NAR requirement?

The National Association of REALTORS® (NAR) has adopted policy that requires all local and state associations of REALTORS® to offer, either directly or as part of a cooperative enforcement agreement, ombudsman services to their members, clients, and consumers by January 1, 2016.  Based on your association’s preferences, we offer a range of program models including a simple turnkey program that will meet this requirement and dovetail nicely with your other conflict resolution processes.

Business Excellence Solutions is a team of expert consultants that can work with you to develop an approach that works for your association:

  • Assistance in implementing a program and then serving directly as your ombudsman staff.
  • Initiation of a program starting with a program design and implementation plan, operating procedures, policies, and guidelines.  We can help you identify and train a team of volunteer ombudsmen from your REALTOR® association.
  • Alternatively, we can help you identify a staff ombudsperson and work closely with them to implement a program.

With any approach we provide implementation plans, procedures, policies, intake and tracking systems, brochures, and other necessary materials to help you launch your program.  We provide orientation training for staff and Directors, and specialized training for those interested in serving as ombudsmen.  We have extensive experience training ombuds staff and volunteers.  Our training sessions are engaging, interactive, and informative.  Training topics include: communication and conflict; conflict management styles; dealing with difficult people; negotiation skills; and ombudsman best practices.

Our team has a broad range of experience within the real estate profession and as ombudsmen for various organizations.  Please refer to our website for additional information:

A package price for services and fees can be identified up front to ensure cost containment.  We look forward to working with you to develop an ombudsman program that meets your needs.  Please contact: 505-660-7800 / 505-690-8385.

Business Excellence Solutions

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