Program and System Review – Updates on Services We have recently made a number of changes and upgrades to our current website. Given that currently over 40% of our visitors view our site with an iPhone, Android device or a tablet, our goal is to eventually completely retool the website to be more phone and…
Catching Up!! For many years, we posted articles and updates on a reasonably regular basis. In 2014, I accepted a challenging project to implement a major new ombudsman program for a large, public university. This involved nearly two years of effort to design, implement the program, work to see that the program was integrated into…
I am delighted to announce that Ramey Miller has joined our team as a new collaborator! Through its existence, Business Excellence Solutions has delivered services through a dynamic, adaptive business model that maximizes flexibility and organizational agility and enables its collaborators maximum latitude to collaborate through our informal consortium while also pursuing individual professional interests…
Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS® (NAR) has adopted policy that requires all local and state associations of REALTORS® to offer, either directly or as part of a cooperative enforcement agreement, ombudsman services to their members, clients, and consumers by January 1, 2016. Based on your…
Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS
I am delighted to welcome Deborah Davis to the Business Excellence Solutions Team as a Senior Consultant! Deborah comes to the Bizexteam with extensive and wide-ranging experience in the area of professional standards administration for residential and commercial REALTOR® Associations. In addition to her experience working with professional standards, Deborah’s diverse career includes: Conflict resolution…
Ombuds Programs for REALTOR® Transactions For many years one of the essential services that REALTOR® associations have provided is a review process for ethics complaints. And, for some years now, local and regional REALTOR® associations have experimented with ways to improve the timeliness and effectiveness of ethics reviews and disputes among REALTORS® and between REALTORS® and the general public.…
My apologies to my blog readers for the delay in additional posts on effective communication. I have been very occupied designing and implementing a new University Ombudsman Program for the University of Oregon in Eugene, Oregon. This is now the fifth ombuds program that I will have been involved with designing and implementing. A full-featured…
Thoughts on the Tao of Communication Events in my daily life often inspire the focus of my blog posts. I apologize to those of you readers who like a linear structure to the topics. Sometimes I wander afield for a post or two, based on something that inspires a slightly different focus. So, breaking from…
Tip Nine – Continued – Managing Tactics When Necessary In our last several posts, we’ve been discussing tactics. In my first post on the subject, I explained that, even though tactics can pose a challenge to your progress towards your objective, they also provide you with important information about the concerns of those who are…