Welcome Anamaris Cousins Price and Diana Mosonyi!

It is a pleasure to announce that our team at Business Excellence Solutions – BES – has gained remarkable new talent from two energetic and highly experienced ombuds and conflict resolution experts!  We are excited to welcome our newest team mates! Anamaris Price Cousins comes to the team with 14 years’ experience as Ombudsman and Manager working at

Virtual Meetings and the Virtual Ombudsman

In these strange and challenging times, many mediation and ombudsman programs are having to make the switch to working virtually with visitors using a variety of web-based and telephone-based meeting approaches.  While much of my mediation and ombuds work has been based out of “brick and mortar” programs, since 2011, much of my work has also

Overview of Activities

Catching Up!! For many years, we posted articles and updates on a reasonably regular basis.  In 2014, I accepted a challenging project to implement a major new ombudsman program for a large, public university.  This involved nearly two years of effort to design, implement the program, work to see that the program was integrated into

Welcome Ramey Miller!

I am delighted to announce that Ramey Miller has joined our team as a new collaborator! Through its existence, Business Excellence Solutions has delivered services through a dynamic, adaptive business model that maximizes flexibility and organizational agility and enables its collaborators maximum latitude to collaborate through our informal consortium while also pursuing individual professional interests

REALTOR® Ombudsman Programs

Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS® (NAR) has adopted policy that requires all local and state associations of REALTORS® to offer, either directly or as part of a cooperative enforcement agreement, ombudsman services to their members, clients, and consumers by January 1, 2016.  Based on your

Welcome Deborah Davis!

I am delighted to welcome Deborah Davis to the Business Excellence Solutions Team as a Senior Consultant!  Deborah comes to the Bizexteam with extensive and wide-ranging experience in the area of professional standards administration for residential and commercial REALTOR® Associations. In addition to her experience working with professional standards, Deborah’s diverse career includes:  Conflict resolution