Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS® (NAR) has adopted policy that requires all local and state associations of REALTORS® to offer, either directly or as part of a cooperative enforcement agreement, ombudsman services to their members, clients, and consumers by January 1, 2016. Based on your…
Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS
I am delighted to welcome Deborah Davis to the Business Excellence Solutions Team as a Senior Consultant! Deborah comes to the Bizexteam with extensive and wide-ranging experience in the area of professional standards administration for residential and commercial REALTOR® Associations. In addition to her experience working with professional standards, Deborah’s diverse career includes: Conflict resolution…
Ombuds Programs for REALTOR® Transactions For many years one of the essential services that REALTOR® associations have provided is a review process for ethics complaints. And, for some years now, local and regional REALTOR® associations have experimented with ways to improve the timeliness and effectiveness of ethics reviews and disputes among REALTORS® and between REALTORS® and the general public.…
My apologies to my blog readers for the delay in additional posts on effective communication. I have been very occupied designing and implementing a new University Ombudsman Program for the University of Oregon in Eugene, Oregon. This is now the fifth ombuds program that I will have been involved with designing and implementing. A full-featured…
Thoughts on the Tao of Communication Events in my daily life often inspire the focus of my blog posts. I apologize to those of you readers who like a linear structure to the topics. Sometimes I wander afield for a post or two, based on something that inspires a slightly different focus. So, breaking from…
Space – In this case NOT the “Final Frontier” In my last post I explained my belief that tactics should not be looked on as barriers but instead as information. Tactics let us know that another or others involved don’t share our objective – at least as it is currently defined or as they currently…
Part One: Manage Tactics When You Must – They have an important role and are important indicators of potential conflict! So far, my posts on effective communication have focused on your responsibilities as a person seeking to influence someone else in your life who is important to you either because they hold positional authority, such…
Part One: Manage Tactics When You Must
It seems natural at this time of year to look back at the challenges, results, and accomplishments from last year. Every year about this time, I post a little update that outlines last year’s activities. So, in keeping with that tradition, here is a summary of last year – challenges, results, and accomplishments. Last year,…