Welcome Deborah Davis!

I am delighted to welcome Deborah Davis to the Business Excellence Solutions Team as a Senior Consultant!  Deborah comes to the Bizexteam with extensive and wide-ranging experience in the area of professional standards administration for residential and commercial REALTOR® Associations. In addition to her experience working with professional standards, Deborah’s diverse career includes:  Conflict resolution

Ombudsman Programs Expanding into New Professional Fields

Ombuds Programs for REALTOR® Transactions For many years one of the essential services that REALTOR® associations have provided is a review process for ethics complaints. And, for some years now, local and regional REALTOR® associations have experimented with ways to improve the timeliness and effectiveness of ethics reviews and disputes among REALTORS® and between REALTORS® and the general public.

New posts are coming!

My apologies to my blog readers for the delay in additional posts on effective communication.  I have been very occupied designing and implementing a new University Ombudsman Program for the University of Oregon in Eugene, Oregon.  This is now the fifth ombuds program that I will have been involved with designing and implementing. A full-featured

The Tao of Communication?

Thoughts on the Tao of Communication Events in my daily life often inspire the focus of my blog posts. I apologize to those of you readers who like a linear structure to the topics.  Sometimes I wander afield for a post or two, based on something that inspires a slightly different focus. So, breaking from

Overview of 2013 Business Activities

It seems natural at this time of year to look back at the challenges, results, and accomplishments from last year.  Every year about this time, I post a little update that outlines last year’s activities. So, in keeping with that tradition, here is a summary of last year – challenges, results, and accomplishments. Last year,

Ten Axioms of Change Management

Ten Axioms of Change Management In my work, it seems that organizations are encountering major change issues more and more frequently. In my work with organizations facing change issues, it seems that I am asked to work with change situations in two very different circumstances. Some organizations that are planning change such as those that