The organizational ombudsman model has been widely embraced for many years by colleges, universities, and progressive corporations as an important resource to ensure that students and employees have a neutral, confidential, informal resource available to assist when issues or conflict arise. In these times of crisis and change, the ombuds resource becomes an even more…
Thoughts on the Tao of Communication Events in my daily life often inspire the focus of my blog posts. I apologize to those of you readers who like a linear structure to the topics. Sometimes I wander afield for a post or two, based on something that inspires a slightly different focus. So, breaking from…
Ten Axioms of Change Management In my work, it seems that organizations are encountering major change issues more and more frequently. In my work with organizations facing change issues, it seems that I am asked to work with change situations in two very different circumstances. Some organizations that are planning change such as those that…
Failure and Gridlock in Washington
Failure and Gridlock in Washington – Lessons in Negotiation We Can Learn From the Current Situation As anyone who views our website’s home page will discover, our organization’s dedicated focus is on helping individuals and organizations thrive by helping to empower them to be more effective in communication, negotiation, and conflict resolution. The country is…
Citing Heidi Golledge, CEO of CareerBliss, a recent article in the American Bar Association Journal, by Debra Cassens Weiss, indicates that associate attorney is the number one unhappiest job in America, and that legal assistant follows closely in the list, landing as the number seven unhappiest job. As a part of our portfolio of services,…
Introduction 2012 was an incredibly busy year for our Business Excellence Solutions collaboration! As an entity, we have grown to the point where we have had to revisit our structure to ensure that we continue seamless support of our diverse and incredibly interesting client-base. Business Excellence Solutions has relied on an informal business model that…
Twelve Tips for Effective Communication – Tip Five: Communication is Not Just Speaking So far in our on-going discussion in which we will ultimately offer “Twelve Tips” for effective communication, we have discussed four ways to help you improve your communication skills when they may really matter. The first point we discussed was to set…
Twelve Tips for Communication Tip Four: Listen Comprehensively – the Many Levels of Listening Listening involves more than just hearing. In this post, our focus is on understanding comprehensive listening: listening in the broadest and most powerful sense. This concept expanding listening from one of simply hearing another, to one of receiving information from another…
Tools for Effective Communication: Third tool: Understanding Styles. So far, we have discussed two tools designed to help you approach an important communication: setting a goal for the outcome and planning the communication before jumping into it. Perhaps most of us intuitively feel that the best communications seem easy and natural. They happen almost automatically…