It is a pleasure to announce that our team at Business Excellence Solutions – BES – has gained remarkable new talent from two energetic and highly experienced ombuds and conflict resolution experts! We are excited to welcome our newest team mates! Anamaris Price Cousins comes to the team with 14 years’ experience as Ombudsman and Manager working at…
Program and System Review – Updates on Services We have recently made a number of changes and upgrades to our current website. Given that currently over 40% of our visitors view our site with an iPhone, Android device or a tablet, our goal is to eventually completely retool the website to be more phone and…
Catching Up!! For many years, we posted articles and updates on a reasonably regular basis. In 2014, I accepted a challenging project to implement a major new ombudsman program for a large, public university. This involved nearly two years of effort to design, implement the program, work to see that the program was integrated into…
Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS
Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS® (NAR) has adopted policy that requires all local and state associations of REALTORS® to offer, either directly or as part of a cooperative enforcement agreement, ombudsman services to their members, clients, and consumers by January 1, 2016. Based on your…
It seems natural at this time of year to look back at the challenges, results, and accomplishments from last year. Every year about this time, I post a little update that outlines last year’s activities. So, in keeping with that tradition, here is a summary of last year – challenges, results, and accomplishments. Last year,…
Summary of Blog Articles for 2013 This year we have worked to strike a healthy balance between providing flawless service to our clients while also keeping our blog post current and interesting. In case you have missed some of our articles this year, here is a listing of the posts that we prepared for you…
Ten Axioms of Change Management In my work, it seems that organizations are encountering major change issues more and more frequently. In my work with organizations facing change issues, it seems that I am asked to work with change situations in two very different circumstances. Some organizations that are planning change such as those that…
Cost-Benefit of Alternative Dispute Resolution Processes for Employers: A study in metrics and program design. Organizations that are considering implementing new programs to address disputes in the workplace frequently wonder whether the cost of administering internal conflict resolution processes will justify the benefits of having them. Of course, many factors beyond cost are typically weighed…