Conflict resolution services

We offer a broad range of conflict resolution services to prevent, reduce and effectively manage conflict in your organization. We conduct customized organizational assessments that allow us to determine the types of conflicts that occur most frequently, or that are causing substantial harm to the individuals within the organization and to the organization overall. Based on the results of the assessment, we design a customized program to address conflict and assist your organization to meet its goals and increase effectiveness. Options include:


Before convening any conflict resolution approach, we work with you and your organization to understand the root causes of the conflict, so that beyond helping individuals resolve the particular conflict, adjustments can be made to avoid recurrent conflicts based on the same root cause.

Ombudsman services

With extensive experience in high pressure workplaces requiring the utmost in confidentiality, we can provide limited term ombudsman services for clients requiring neutral, confidential dispute resolution services or we can develop a complete ombudsman service with support from the design stage to the implementation stage. Our team has proven experience in reducing conflict and successful resolution of difficult cases in a variety of government and private workplaces.


We provide a national arbitration service with individual and panel arbitration services. For businesses and governments requiring streamlined dispute resolution processes in employment, intellectual property and technology cases, we can provide a rational alternative to litigation that is legally binding and cost effective for all parties.

Policy development

Chronic conflict often stems from policies that are inappropriate or unsuited to the unique needs of the stakeholders within the organization. We can work in partnership with the diverse groups in your organization to create relevant, practical policies that lead to a more constructive, positive environment for the workforce and customer base. We specialize in creating clear, user-friendly policies that are easily implemented.

Conflict management systems design

Look to us as premiere systems experts to guide your organization from chronic, unresolved conflict to orderly, streamlined systems that provide management, employees, and other stakeholders with clear policies and procedures and informal and formal options. Each system is custom designed for your organization with extensive consultation and collaboration with a diverse group of stakeholders. Options for systems include internal and external mediation, arbitration, ombudsman services, internal and external tribunal hearings and rights based options. Communication plans and training can be provided by our experienced team to accompany and increase the effectiveness of your conflict resolution system.