Introduction 2012 was an incredibly busy year for our Business Excellence Solutions collaboration! As an entity, we have grown to the point where we have had to revisit our structure to ensure that we continue seamless support of our diverse and incredibly interesting client-base. Business Excellence Solutions has relied on an informal business model that…
We are excited to announce that the Business Excellence Solutions Team is working with the International Foundation for Online Responsibility (IFFOR) Ombudsman to implement and operate its new IFFOR Office of the Ombudsman. IFFOR is an international not-for-profit organization based in Washington DC that develops policies and standards governing the new dot-xxx Internet domain. IFFOR…
I am delighted to welcome Camilla S. Lopez to the Business Excellence Solutions team! Camilla brings a wealth of experience and talent to the team. She holds a Ph.D. in Organizational Development and has years of experience in a wide range of key areas for our clients including, among many other talents: Organizational development; Quality…
Summary of Activities for 2011 2011 turned out to be a busy year! During this year we worked with a number of key clients and performed challenging and rewarding work. Among others, clients this year included: The United States Department of the Interior; Los Alamos National Security, operating Los Alamos National Laboratory; The Greater Albuquerque…
Twelve Tips for Communication Tip Four: Listen Comprehensively – the Many Levels of Listening Listening involves more than just hearing. In this post, our focus is on understanding comprehensive listening: listening in the broadest and most powerful sense. This concept expanding listening from one of simply hearing another, to one of receiving information from another…
There are two new articles posted in our Articles section of our website! One article includes the full text of the series of recent postings regarding leadership and leadership models. The second is a high-level summary of our upcoming series of Blog articles on Effective Communication. Watch in coming weeks for more detailed discussions on…
Leadership in Context – Final Installment The FIVE “Cs” of Leadership; An overview of the attributes of leadership (continued) In this final posting on the current topic of leadership, I complete our review of some of the different approaches to discussing the traits that are commonly identified with an effective leader. Those of you who…
Recent Activities You may have noticed that my next posting on leadership has not yet appeared on our blog. Frankly, this is because, as the blog’s principal editor, I simply got too busy. My apologies to anyone who has been waiting for the next posting! It will be posted today! Meanwhile, here is an update…
For those of you who would like all of the recent postings relating to ombudsman programs, we have posted a full article on the “Articles” page, where you can read all about ombudsman programs in one document!