The Master Mediator Institute is sponsoring an exciting training program: The Science Behind the Sense: Exploring Cognitive Neuroscience in Decision Making presented with faculty from Duke University on May 3-6, 2012 is a chance to connect with leading scientists, researchers and academics as well as nationally and internationally respected mediators, advocates and executives in a small group setting. The course is…
We are excited to announce that the Business Excellence Solutions Team is working with the International Foundation for Online Responsibility (IFFOR) Ombudsman to implement and operate its new IFFOR Office of the Ombudsman. IFFOR is an international not-for-profit organization based in Washington DC that develops policies and standards governing the new dot-xxx Internet domain. IFFOR…
Twelve Tips for Communication Tip Four: Listen Comprehensively – the Many Levels of Listening Listening involves more than just hearing. In this post, our focus is on understanding comprehensive listening: listening in the broadest and most powerful sense. This concept expanding listening from one of simply hearing another, to one of receiving information from another…
Twelve Tools for Effective Communication Introduction In the coming weeks, we will be posting a series of articles expanding on our concept of twelve communication tools. These tools are designed to help a person plan for and effectively execute an important conversation. Of course every communication does not require extensive planning to execute or to…
In the next few weeks I will be facilitating six very important public meetings involving environmental issues and facilities planning. Anyone interested in having input to the future of the area and in providing planning officials at Los Alamos National Laboratory with valuable input, should plan to attend. There will be six meetings to share…
For those of you who would like all of the recent postings relating to ombudsman programs, we have posted a full article on the “Articles” page, where you can read all about ombudsman programs in one document!
Upcoming Threads! New blog topics are on their way! Future threads include: Leadership in Context An examination of the major attributes of leadership that leading researchers have identified, and a simple table that illustrates the competencies of effective leadership with MacAllister’s “Five Cs.” Understanding the Dynamics of Organizational Conflict A discussion of the dynamics of…