![\"GAAR-2\"](\"https:\/\/web.archive.org\/web\/20220701042411\/http:\/\/bizexteam.com\/wp-content\/uploads\/2012\/01\/GAAR-2.png\")
<\/a>Providing support for design, implementation, and on-going operation of new ombuds and existing programs is a premier service provided by Business Excellence Solutions.\u00a0 We help organizations design and implement their new ombuds programs and can help assure that the programs are designed to be fully functioning programs within minimal timeframes. Our team of highly experienced ombuds can provide coaching of on-site ombuds, or directly provide ombuds services \u2014 either on-site or through virtual, remote services.<\/p>\nWe provide assistance with:<\/p>\n
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- Customized program design;<\/li>\n
- Implementation design and scheduling;<\/li>\n
- Program descriptions and outreach materials;<\/li>\n
- Charter design;<\/li>\n
- Brochure and user information design;<\/li>\n
- Website assistance;<\/li>\n
- Case tracking systems;<\/li>\n
- Program Outreach;<\/li>\n
- Comprehensive, highly interactive training and on-going coaching for new ombuds;\u00a0and,<\/li>\n
- On-site or virtual, remote program operation where are diverse team of highly experienced ombudspersons provide direct support and operation of your ombuds program.<\/li>\n<\/ul>\n
Every member of the team has actual hands-on experience as an ombudsperson. <\/i><\/b><\/p>\n
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- Bruce MacAllister<\/i><\/b> has designed and worked with organizations to implement new ombuds programs in a wide range of settings, including programs in high-tech R&D, higher education, non-governmental international organizations, professional organizations such as REALTOR\u00ae<\/sup> associations, and organizations in the non-profit community.\u00a0 He is responsible for designing and implementing programs for Los Alamos National Laboratory \u2014 then operated by the University of California, the University of Oregon, the Greater Albuquerque Association of REALTORS\u00ae<\/sup>,and the International Foundation for Online Responsibility.\u00a0 He has over 25 years\u2019 experience as an ombudsperson and is frequently called upon to assist organizations in ombuds program design, implementation, and operation.\u00a0 He served as the Vice President for the International Ombudsman Association [IOA], and is a current IOA board member, and a long-time active member of the ombuds professional community. \u00a0He is a former member of the Board of Directors for IOA\u2019s predecessor organization, TOA: The Ombudsman Association. Business Excellence Solutions currently staffs the Ombuds role for the International Foundation for Online Responsibility; an international watchdog organization that works to minimize internet abuses. Bruce serves as the principal ombuds for that program.<\/li>\n
- Camilla S. Lopez <\/i><\/b>served as the Laboratory Ombudsperson for Los Alamos National Laboratory and has extensive experience designing case tracking systems and data management dashboards for ombuds programs. \u00a0Camilla was the lead Assessor to ensure that the International Foundation for Online Responsibility operated to its design specifications and led the initiative to work with that organization to implement important remediation measures to ensure reliable responses to internet abuses. She has long and deep experience working internationally with higher education and non-profit organizations \u00a0as a consultant, and provides ombuds training and system review services.\u00a0 She has an outstanding background in system design and review and regularly assists Business Excellence Solutions in implementing new programs, providing ombuds training. She serves as the lead in system review design initiatives.<\/li>\n
- Diana Mosonyi,<\/strong><\/em>\u00a0<\/strong>is the Executive Director and Founder of the Hungarian Ombudsman Association. \u00a0Diana is an accomplished mediator, ombudsperson, and organizational consultant. She has worked in higher education ombudsman programs and leads initiatives to identify barriers to communication, trust, and productivity in the European corporate setting. She is an expert trainer in mediation, organizational effectiveness, and communication.<\/li>\n
- Anamaris\u00a0Price Cousins<\/strong><\/em> has over 14 years\u2019 experience as Ombudsman and Manager working in the energy sector. She worked for a major international energy company where she\u00a0led an initiative to extend the the corporate ombudsman program to employees in South America. She was responsible for researching business practices and legal implications and then served as single point of contact for all Spanish and Portuguese speaking employees for the entire corporation. She has extensive experience working with employees to help them navigate \u00a0work-related concerns. \u00a0Anamaris is a recognize expert in policy and procedures interpretation, operational systems,\u00a0and identifying\u00a0patterns of systemic breakdown. Anamaris is recognized as a leader in the ombuds profession, serving\u00a0 two-terms as President for International Ombudsman Association and leading various initiatives for advancement and recognition of organizational ombudsman.<\/li>\n
- Deborah Davis <\/i><\/b>managed the ombuds program for the Greater Albuquerque Association of REALTOR\u00ae<\/sup>. She has extensive experience working with REALTOR\u00ae <\/sup>associations in managing and developing their professional standards programs and practices and played a key role in implementing an Ombudsman Program for a residential association designed to respond to concerns related to real estate transactions in a more confidential, timely and effective manner.\u00a0 This program resulted in a dramatic reduction in complaint resolution time and significantly reduced formal ethics complaint filings within the association.<\/li>\n
- Ramey Miller<\/strong><\/em>\u00a0<\/strong>served as the Assistant Student Ombudsperson for the University for California, at its Santa Barbara campus. \u00a0She also served as the office manager for the University\u2019s Student Affairs Office. She has worked as a case manager for the Muskogee Creek Nation.\u00a0\u00a0Ramey is the founder and Life Coach at her company,\u00a0rundeep<\/strong><\/em>. Over the past seventeen years, in addition, she has worked as a Radio Show Host, a Payroll Administrator & Quality Control Analyst, and a Program Assessor. She has diversified experience in life coaching, ombuds work, communication training, community work, and small business management.<\/li>\n<\/ul>\n
The combined experience of our team enables us to work with our clients to provide world class ombuds program design, implementation and operation!<\/p>\n
<\/p>\n
Overview of Services<\/h1>\n
Organizational Assessment and Business Planning
![\"\"](\"https:\/\/web.archive.org\/web\/20220820061225im_\/http:\/\/bizexteam.com\/wp-content\/uploads\/2011\/03\/chart-300x199.jpg\" "\\"Hand")
<\/a><\/h1>\nBased on an approach developed through nearly twenty years of organizational consulting, Business Excellence Solutions offers integrated assistance to organizations to better enable them to meet their performance objectives, by providing assistance to:<\/p>\n
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- Enable effective teaming;<\/li>\n
- Maximize existing organizational resources, leveraging experience, knowledge and learning, and untapped staff potential; and,<\/li>\n
- Develop an integrated support capability for organizationally specific management consulting, organizational development, and teaming effectiveness issues;<\/li>\n
- Identify barriers to productivity and effectiveness and design interventions and facilitations to enable their elimination.<\/li>\n<\/ul>\n
Business Excellence Systems offers a thorough review of your organization, called an organizational assessment. The organizational assessment consists of:<\/p>\n
1. A comprehensive assessment of the overall organizational climate through the use of validated survey instruments designed to evaluate the organization\u2019s team environment, structural effectiveness, systems integrity, and individual styles compatibility.<\/p>\n
2. Individual interviews with members of the team. The interviews focused on the team member\u2019s assessment of three key areas:<\/p>\n
- \n
- the overall organizational climate; communications systems, trust levels, and other key factors;<\/li>\n
- management style issues such as confidence in top management, and other key relationships and inter-team\/organization relationships and,<\/li>\n
- the key project and planning challenges and issues facing the organization.<\/li>\n<\/ul>\n
3. Systematic collection and processing of the information, which is then presented to the organization\u2019s members for their use in the subsequent planning sessions.<\/p>\n
4. A series of meetings and a planning session typically follows the organizational assessment. The findings of the assessment are debriefed with managers within the organization. The planning session is custom-designed to meet the needs of the organization, based on the results of the organizational assessment and the wishes of the manager chartering the assessment. Depending on the results of the assessment and what is revealed about the productivity issues, the working environment and the overall team climate, an intervention and planning session is designed to focus on corrective measures to respond to the issues identified. Typically, issues in role clarification, team communication, team-building, trust and rapport, systems and process engineering, or organizational structure and design, are identified and addressed. Additionally, we normally provide the organization with facilitated comprehensive near- to mid-term tactical business planning. Typically, the intervention and planning session(s) consists of the following:<\/p>\n
- \n
- Setting meeting goals.<\/li>\n
- Reviewing the information collected and processed during the organizational assessment and identifying action steps and planning measures, based on this information.<\/li>\n
- Customized training and intervention activities in communication, trust, role clarification, or other issues, depending on the needs identified in the information collection stage.<\/li>\n
- Reviewing or defining a vision for the organization.<\/li>\n
- Reviewing and setting organizational values.<\/li>\n
- Identifying and prioritizing current challenges and barriers to maximal productivity and developing specific business strategies to surmount these challenges and barriers.<\/li>\n
- Building and enhancing trust and confidence among the management team throughout the process through fun and productive activities and exercises that culminate in highly relevant and tangible business-oriented results and project plans.<\/li>\n
- Developing a concrete, tangible business plan or specific action planning designed to eliminate the current barriers and problems and to maximize the organization\u2019s effectiveness.<\/li>\n<\/ul>\n
5. Follow-up specific training programs and off-line interventions and mediations are typical. The Organizational Assessments and Business Planning process requires a firm commitment from the chartering manager to ensure that it remains an outcome oriented process as opposed to a morale event or retreat. Typically take approximately thirty days to complete all aspects of the process. Initial or follow-up training programs often include:<\/p>\n
- \n
- Workplace communication<\/li>\n
- Role clarification programs<\/li>\n
- Workplace collaboration<\/li>\n
- Customer communication and satisfaction training<\/li>\n
- Project management training<\/li>\n
- Information management consulting<\/li>\n
- Leader and manager coaching<\/li>\n
- Change management facilitation and training<\/li>\n
- Individual mediations and facilitated dialogue to resolve inter and intra-team disputes and conflict.<\/li>\n<\/ul>\n
6. The Organizational Assessment process typically entails a significant commitment to follow-up, leader and manager coaching, and often involves subsequent training and facilitation sessions as well as follow-up surveys and interviews.<\/p>\n
<\/p>\n
Customized Training Programs<\/h1>\n
![\"Books\"](\"https:\/\/web.archive.org\/web\/20220820053729im_\/http:\/\/bizexteam.com\/wp-content\/uploads\/2011\/03\/books.jpeg\" "\\"Exciting")
We offer a wide variety of exciting, interesting, and highly interactive customized training programs.\u00a0 Our training programs are always highly customized to the needs of our client organizations and are all designed to the highest standards in adult continuing education.\u00a0 Examples of our programs include:<\/p>\n- \n
- Basic and advanced mediation<\/li>\n
- Workplace conflict response for leaders and managers<\/li>\n
- Sexual harassment awareness and prevention<\/li>\n
- Investigating workplace misconduct<\/li>\n
- Basic and advanced negotiation skills<\/li>\n
- Fundamentals for effective rapport and communication skills<\/li>\n
- Advanced skills in communication, facilitation, and rapport-building for teams<\/li>\n
- Organizational Ombudsman skills training<\/li>\n
- Advanced Skills for Ombudsmen and professionals in conflict resolution<\/li>\n<\/ul>\n
Other specialized training includes:<\/p>\n
Advanced Conflict Resolution Skills for leaders.<\/strong> We teach individuals within all levels of the organization to become comfortable with conflict so that disputes can be discussed in a productive manner and so that creative resolutions to difficult problems can be achieved.<\/p>\n
Harassment and sexual harassment workshops. \u00a0<\/strong>Whether there is an undercurrent of harassment leading to poor productivity, an identified problem requiring immediate attention or training required to comply with legal or policy requirements, our team can deliver informative, engaging training sessions. Our sessions are designed to cover all policy and legal requirements and discuss how all members of the organization can contribute to a positive, productive, harassment-free workplace.<\/p>\n
Board and executive training.\u00a0<\/strong>In an era of increased board accountability, legal and conflict management training for board members is an essential component of responsible service. Our team will ensure board members receive up-to-date information on legal responsibilities with emphasis on special sector requirements for your industry. Our succinct training is designed for the diligent, active executive and board team of your organization.<\/p>\n
Please contact us for additional information about our training programs and how we can design an exciting and interactive program for your organization!<\/p>\n
<\/p>\n
Conflict resolution services<\/h1>\n
- Camilla S. Lopez <\/i><\/b>served as the Laboratory Ombudsperson for Los Alamos National Laboratory and has extensive experience designing case tracking systems and data management dashboards for ombuds programs. \u00a0Camilla was the lead Assessor to ensure that the International Foundation for Online Responsibility operated to its design specifications and led the initiative to work with that organization to implement important remediation measures to ensure reliable responses to internet abuses. She has long and deep experience working internationally with higher education and non-profit organizations \u00a0as a consultant, and provides ombuds training and system review services.\u00a0 She has an outstanding background in system design and review and regularly assists Business Excellence Solutions in implementing new programs, providing ombuds training. She serves as the lead in system review design initiatives.<\/li>\n
- Bruce MacAllister<\/i><\/b> has designed and worked with organizations to implement new ombuds programs in a wide range of settings, including programs in high-tech R&D, higher education, non-governmental international organizations, professional organizations such as REALTOR\u00ae<\/sup> associations, and organizations in the non-profit community.\u00a0 He is responsible for designing and implementing programs for Los Alamos National Laboratory \u2014 then operated by the University of California, the University of Oregon, the Greater Albuquerque Association of REALTORS\u00ae<\/sup>,and the International Foundation for Online Responsibility.\u00a0 He has over 25 years\u2019 experience as an ombudsperson and is frequently called upon to assist organizations in ombuds program design, implementation, and operation.\u00a0 He served as the Vice President for the International Ombudsman Association [IOA], and is a current IOA board member, and a long-time active member of the ombuds professional community. \u00a0He is a former member of the Board of Directors for IOA\u2019s predecessor organization, TOA: The Ombudsman Association. Business Excellence Solutions currently staffs the Ombuds role for the International Foundation for Online Responsibility; an international watchdog organization that works to minimize internet abuses. Bruce serves as the principal ombuds for that program.<\/li>\n