{"id":24,"date":"2011-03-19T16:24:33","date_gmt":"2011-03-19T16:24:33","guid":{"rendered":"http:\/\/bizexteam.com\/wordpress\/?page_id=24"},"modified":"2023-07-04T16:21:08","modified_gmt":"2023-07-04T16:21:08","slug":"services","status":"publish","type":"page","link":"https:\/\/bizexteam.com\/index.php\/services\/","title":{"rendered":"Services Detail"},"content":{"rendered":"<h1>Business Excellence and Organizational Transformation<\/h1>\n<p style=\"text-align: left;\">Business Excellence Solutions offers a wide array of tools to help your organization meet its goals and eliminate barriers to top performance. In addition to our excellent customized training programs, we help organizations reach maximum performance with customized organizational support in these areas:<\/p>\n<h1 style=\"text-align: left;\">Ombuds Program Design and Implementation<\/h1>\n<p style=\"text-align: left;\"><a href=\"http:\/\/bizexteam.com\/wp-content\/uploads\/2012\/01\/GAAR-2-1-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-347\" src=\"http:\/\/bizexteam.com\/wp-content\/uploads\/2012\/01\/GAAR-2-1-150x150.png\" alt=\"GAAR-2\" width=\"150\" height=\"150\" \/><\/a>Providing support for design and implementation of new ombuds programs is a premier service provided by Business Excellence Solutions.\u00a0 We help organizations design and implement their new ombuds programs and can help assure that the programs are designed to be fully functioning programs within minimal timeframes. We provide assistance with:<\/p>\n<ul style=\"text-align: left;\">\n<li>Customized program design;<\/li>\n<li>Implementation design and scheduling;<\/li>\n<li>Program characteristics materials;<\/li>\n<li>Charter design;<\/li>\n<li>Brochure and user information design;<\/li>\n<li>Website assistance;<\/li>\n<li>Case tracking systems;<\/li>\n<li>Program Outreach; and,<\/li>\n<li>Comprehensive, highly interactive training for new ombuds.<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><b><i>Every member of the team has actual hands-on experience as an ombudsperson. <\/i><\/b><\/p>\n<ul style=\"text-align: left;\">\n<li><b><i>Bruce MacAllister<\/i><\/b> has designed and worked with organizations to implement new ombuds programs in a wide range of settings, including programs within the corporate world of high-tech R&amp;D, higher education, and the non-profit community.\u00a0 He is responsible for designing and implementing programs for Los Alamos National Laboratory &#8212; then operated by the University of California, the University of Oregon, the Greater Albuquerque Association of REALTORS<sup>\u00ae<\/sup>,and the International Foundation for Online Responsibility.\u00a0 He has over 20 years\u2019 experience as an ombudsperson and is frequently called upon to assist organizations in \u00a0ombuds program design, implementation, and administration.\u00a0 He is a former Vice President for the International Ombudsman Association [IOA], a current IOA board member, and an active member of the ombuds professional community. \u00a0He is a former member of the Board of Directors for IOA&#8217;s predecessor organization, TOA: The Ombudsman Association. Business Excellence Solutions currently staffs the Ombuds role for the International Foundation for Online Responsibility; an international watchdog organization that works to minimize internet abuses. Bruce serves as the principal ombuds for that program.<\/li>\n<li><b><i>Camilla S. Lopez <\/i><\/b>served as the Laboratory Ombudsperson for Los Alamos National Laboratory and has extensive experience designing case tracking systems and data management dashboards for ombuds programs.\u00a0 She has long and deep experience working internationally with higher education and non-profit organizations \u00a0as a consultant, and provides ombuds training and system review services.\u00a0 She has an outstanding background in system design and review and regularly assists Business Excellence Solutions in implementing new programs, providing ombuds training. She serves as the lead in system review design initiatives.<\/li>\n<li><b><i>Deborah Davis <\/i><\/b>managed the ombuds program for the Greater Albuquerque Association of REALTOR<sup>\u00ae<\/sup>. She has extensive experience working with REALTOR<sup>\u00ae <\/sup>associations in managing and developing their professional standards programs and practices and played a key role in implementing an Ombudsman Program for a residential association designed to respond to concerns related to real estate transactions in a more confidential, timely and effective manner.\u00a0 This program resulted in a dramatic reduction in complaint resolution time and significantly reduced formal ethics complaint filings within the association.<\/li>\n<li><em><em><strong>Ramey Miller<\/strong><\/em><\/em><strong>\u00a0<\/strong>served as the Assistant Student Ombudsperson for the University for California, at its Santa Barbara campus. \u00a0She also served as the office manager for the University\u2019s Student Affairs Office. She has worked as a case manager for the Muskogee Creek Nation.\u00a0\u00a0Ramey is the founder and Life Coach at her company,\u00a0<em><strong>rundeep<\/strong><\/em>. Over the past seventeen years, in addition, she has worked as a Radio Show Host, a Payroll Administrator &amp; Quality Control Analyst, and a Program Assessor. She has diversified experience in life coaching, ombuds work, communication training, community work, and small business management.<\/li>\n<\/ul>\n<p style=\"text-align: left;\">The combined experience of our team enables us to work with our clients to provide outstanding results for ombuds program design and implementation projects!<\/p>\n<p><!--nextpage--><\/p>\n<h1>Meeting and Planning Facilitation<\/h1>\n<p>Effective meetings and project planning are critical to the success of any organization in today\u2019s challenging business climate. We offer a full range of meeting planning and facilitation services ranging from short-but-important meetings, to multi-day strategic or tactical business planning sessions. We believe that the meeting outcomes are the most critical measure of our effectiveness in providing support. Thus, all of our meeting services are provided based on a package price where all planning and scoping services are included in the per day price of the service.<\/p>\n<h1>Conflict resolution services<\/h1>\n<p><a href=\"http:\/\/bizexteam.com\/wp-content\/uploads\/2011\/03\/meeting-1-1.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft\" title=\"Meeting\" src=\"http:\/\/bizexteam.com\/wp-content\/uploads\/2011\/03\/meeting-1-300x199.jpg\" alt=\"\" width=\"300\" height=\"199\" \/><\/a> We offer a broad range of conflict resolution services to prevent, reduce and effectively manage conflict in your organization. We conduct customized organizational assessments that allow us to determine the types of conflicts that occur most frequently, or that are causing substantial harm to the individuals within the organization and to the organization overall. Based on the results of the assessment, we design a customized program to address conflict and assist your organization to meet its goals and increase effectiveness. Options include:<\/p>\n<ul type=\"disc\">\n<li><strong>Mediation<\/strong><\/li>\n<\/ul>\n<p>We teach individuals within all levels of the organization to become comfortable with conflict so that disputes can be discussed in a productive manner and so that creative resolutions to difficult problems can be achieved<\/p>\n<ul type=\"disc\">\n<li><strong>Facilitation<\/strong><\/li>\n<\/ul>\n<p>Our SMART model is designed to encourage thoughtful, creative team work and problem solving to enable your organization to effectively initiate and manage complex business problems and projects. Our team will conduct preliminary discussions to maximize efficiency throughout the project and specifically at key project points.<\/p>\n<ul type=\"disc\">\n<li><strong>Harassment and sexual harassment workshops<\/strong><\/li>\n<\/ul>\n<p>Whether there is an undercurrent of harassment leading to poor productivity, an identified problem requiring immediate attention or training required to comply with legal or policy requirements, our team can deliver informative, engaging training sessions. Our sessions are designed to cover all policy and legal requirements and discuss how all members of the organization can contribute to a positive, productive, harassment-free workplace.<\/p>\n<ul type=\"disc\">\n<li><strong>Policy development<\/strong><\/li>\n<\/ul>\n<p>Chronic conflict often stems from policies that are inappropriate or unsuited to the unique needs of the stakeholders within the organization. We can work in partnership with the diverse groups in your organization to create relevant, practical policies that lead to a more constructive, positive environment for the workforce and customer base. We specialize in creating clear, user-friendly policies that are easily implemented.<\/p>\n<ul type=\"disc\">\n<li><strong>Conflict management systems design<\/strong><\/li>\n<\/ul>\n<p>Look to us as premiere systems experts to guide your organization from chronic, unresolved conflict to orderly, streamlined systems that provide management, employees, and other stakeholders with clear policies and procedures and informal and formal options. Each system is custom designed for your organization with extensive consultation and collaboration with a diverse group of stakeholders. Options for systems include internal and external mediation, arbitration, ombudsman services, internal and external tribunal hearings and rights based options. Communication plans and training can be provided by our experienced team to accompany and increase the effectiveness of your conflict resolution system.<\/p>\n<ul type=\"disc\">\n<li><strong>Board and executive training<\/strong><\/li>\n<\/ul>\n<p>In an era of increased board accountability, legal and conflict management training for board members is an essential component of responsible service. Our team will ensure board members receive up-to-date information on legal responsibilities with emphasis on special sector requirements for your industry. Our succinct training is designed for the diligent, active executive and board team of your organization.<\/p>\n<ul type=\"disc\">\n<li><strong>Ombudsman services<\/strong><\/li>\n<\/ul>\n<p>With extensive experience in high pressure workplaces requiring the utmost in confidentiality, we can provide limited term ombudsman services for clients requiring neutral, confidential dispute resolution services or we can develop a complete ombudsman service with support from the design stage to the implementation stage. Our team has proven experience in reducing conflict and successful resolution of difficult cases in a variety of government and private workplaces.<\/p>\n<ul type=\"disc\">\n<li><strong>Arbitration<\/strong><\/li>\n<\/ul>\n<p>We provide a national arbitration service with individual and panel arbitration services. For businesses and governments requiring streamlined dispute resolution processes in employment, intellectual property and technology cases, we can provide a rational alternative to litigation that is legally binding and cost effective for all parties.<\/p>\n<p><!--nextpage--><\/p>\n<h1>Overview of Services<\/h1>\n<h1>Organizational Assessment and Business Planning<a href=\"http:\/\/bizexteam.com\/wp-content\/uploads\/2011\/03\/chart-1-1.jpeg\"><img decoding=\"async\" class=\"alignright size-medium wp-image-52\" title=\"Hand drawing chart in whiteboard\" src=\"http:\/\/bizexteam.com\/wp-content\/uploads\/2011\/03\/chart-1-300x199.jpg\" alt=\"\" \/><\/a><\/h1>\n<p>Based on an approach developed through nearly twenty years of organizational consulting, Business Excellence Solutions offers integrated assistance to organizations to better enable them to meet their performance objectives, by providing assistance to:<\/p>\n<ul>\n<li>Enable effective teaming;<\/li>\n<li>Maximize existing organizational resources, leveraging experience, knowledge and learning, and untapped staff potential; and,<\/li>\n<li>Develop an integrated support capability for organizationally specific management consulting, organizational development, and teaming effectiveness issues;<\/li>\n<li>Identify barriers to productivity and effectiveness and design interventions and facilitations to enable their elimination.<\/li>\n<\/ul>\n<p>Business Excellence Systems offers a thorough review of your organization, called an organizational assessment. The organizational assessment consists of:<\/p>\n<p>1. A comprehensive assessment of the overall organizational climate through the use of validated survey instruments designed to evaluate the organization&#8217;s team environment, structural effectiveness, systems integrity, and individual styles compatibility.<\/p>\n<p>2. Individual interviews with members of the team. The interviews focused on the team member&#8217;s assessment of three key areas:<\/p>\n<ul>\n<li>the overall organizational climate; communications systems, trust levels, and other key factors;<\/li>\n<li>management style issues such as confidence in top management, and other key relationships and inter-team\/organization relationships and,<\/li>\n<li>the key project and planning challenges and issues facing the organization.<\/li>\n<\/ul>\n<p>3. Systematic collection and processing of the information, which is then presented to the organization\u2019s members for their use in the subsequent planning sessions.<\/p>\n<p>4. A series of meetings and a planning session typically follows the organizational assessment. The findings of the assessment are debriefed with managers within the organization. The planning session is custom-designed to meet the needs of the organization, based on the results of the organizational assessment and the wishes of the manager chartering the assessment. Depending on the results of the assessment and what is revealed about the productivity issues, the working environment and the overall team climate, an intervention and planning session is designed to focus on corrective measures to respond to the issues identified. Typically, issues in role clarification, team communication, team-building, trust and rapport, systems and process engineering, or organizational structure and design, are identified and addressed. Additionally, we normally provide the organization with facilitated comprehensive near- to mid-term tactical business planning. Typically, the intervention and planning session(s) consists of the following:<\/p>\n<ul>\n<li>Setting meeting goals.<\/li>\n<li>Reviewing the information collected and processed during the organizational assessment and identifying action steps and planning measures, based on this information.<\/li>\n<li>Customized training and intervention activities in communication, trust, role clarification, or other issues, depending on the needs identified in the information collection stage.<\/li>\n<li>Reviewing or defining a vision for the organization.<\/li>\n<li>Reviewing and setting organizational values.<\/li>\n<li>Identifying and prioritizing current challenges and barriers to maximal productivity and developing specific business strategies to surmount these challenges and barriers.<\/li>\n<li>Building and enhancing trust and confidence among the management team throughout the process through fun and productive activities and exercises that culminate in highly relevant and tangible business-oriented results and project plans.<\/li>\n<li>Developing a concrete, tangible business plan or specific action planning designed to eliminate the current barriers and problems and to maximize the organization\u2019s effectiveness.<\/li>\n<\/ul>\n<p>5. Follow-up specific training programs and off-line interventions and mediations are typical. The Organizational Assessments and Business Planning process requires a firm commitment from the chartering manager to ensure that it remains an outcome oriented process as opposed to a morale event or retreat. Typically take approximately thirty days to complete all aspects of the process. Initial or follow-up training programs often include:<\/p>\n<ul>\n<li>Workplace communication<\/li>\n<li>Role clarification programs<\/li>\n<li>Workplace collaboration<\/li>\n<li>Customer communication and satisfaction training<\/li>\n<li>Project management training<\/li>\n<li>Information management consulting<\/li>\n<li>Leader and manager coaching<\/li>\n<li>Change management facilitation and training<\/li>\n<li>Individual mediations and facilitated dialogue to resolve inter and intra-team disputes and conflict.<\/li>\n<\/ul>\n<p>6. The Organizational Assessment process typically entails a significant commitment to follow-up, leader and manager coaching, and often involves subsequent training and facilitation sessions as well as follow-up surveys and interviews.<\/p>\n<p><!--nextpage--><\/p>\n<h1>Customized Training Programs<\/h1>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright\" style=\"font-size: 12px; line-height: 18px;\" title=\"Exciting Customized Training\" src=\"http:\/\/bizexteam.com\/wp-content\/uploads\/2011\/03\/books-1-1.jpeg\" alt=\"Books\" width=\"261\" height=\"294\" \/>We offer a wide variety of exciting, interesting, and highly interactive customized training programs.\u00a0 Our training programs are always highly customized to the needs of our client organizations and are all designed to the highest standards in adult continuing education.\u00a0 Examples of our programs include:<\/p>\n<ul>\n<li>Basic and advanced mediation<\/li>\n<li>Workplace conflict response for leaders and managers<\/li>\n<li>Sexual harassment awareness and prevention<\/li>\n<li>Investigating workplace misconduct<\/li>\n<li>Basic and advanced negotiation skills<\/li>\n<li>Fundamentals for effective rapport and communication skills<\/li>\n<li>Advanced skills in communication, facilitation, and rapport-building for teams<\/li>\n<li>Organizational Ombudsman skills training<\/li>\n<li>Advanced Skills for Ombudsmen and professionals in conflict resolution<\/li>\n<\/ul>\n<p>Please contact us for additional information about our training programs and how we can design an exciting and interactive program for your organization!<img decoding=\"async\" title=\"Next page...\" src=\"http:\/\/bizexteam.com\/wp-includes\/js\/tinymce\/plugins\/wordpress\/img\/trans.gif\" alt=\"\" \/><\/p>\n<h1 style=\"color: #000000;\">Program and System Review<\/h1>\n<h2 style=\"color: #000000;\">Team expertise<\/h2>\n<ul>\n<li>Our team has the exceptional and diverse experience necessary to conduct comprehensive, credible system and program reviews.\u00a0 Our team includes experts who have designed and launched programs from the ground up.<\/li>\n<li>We have experience in finance, law, quality, system administration, management, performance assurance, technology transfer, and information technology.<\/li>\n<li>We have successfully conducted programs reviews for a diverse range of clients, including high-tech, defense-related organizations; higher education departments and systems, R&amp;D organizations, and smaller, specialized organizations.<\/li>\n<\/ul>\n<h2 style=\"color: #000000;\">Overview of Approach<\/h2>\n<p style=\"text-align: left;\">Our fundamental, driving philosophy is that any review conducted is only valuable if it addresses every aspect of the organization\u2019s concern and answers the key questions necessary to enable the organization\u2019s management to make advised decisions that work within the culture and values of the particular organization.\u00a0 A program review is not a one-size-fits-all activity!<\/p>\n<p style=\"text-align: left;\">To ensure that our product absolutely meets the needs of the requesting organization, we have developed our own library of unique tools to enable a thorough, but customized review:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: left;\">Our reviews always include a customized agreement that serves as the basis for our review.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: left;\">Based on our years\u2019 experience in performing the review function, we can now draw from our huge library of possible system and process questions, to develop customized \u201clines of inquiry.\u201d<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: left;\"><a href=\"http:\/\/bizexteam.com\/wp-content\/uploads\/2011\/03\/LOI-Sample-1-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-1099\" src=\"http:\/\/bizexteam.com\/wp-content\/uploads\/2011\/03\/LOI-Sample-1-1.jpg\" alt=\"LOI Sample\" width=\"236\" height=\"137\" \/><\/a>We are experts in reviewing current system documentation and identifying gaps and opportunities in enhancing current systems, processes and accompanying documentation.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"text-align: left;\">Our reviews are premised on recognizing that it is absolutely imperative that the review can only be credible if those conducting the review gain deep knowledge of the organization. To this end, our reviews invariably involve extensive one-on-one interviews in addition to review of the more tangible program components, such as systems and documentation.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"text-align: left;\">Finally, close engagement with management to review and explain our findings is fundamental to our approach.\u00a0 We are not satisfied with simply producing another document that will gather dust on a manager\u2019s desk.\u00a0 Our goal is to <i>engage the managers and teams involved<\/i> and to help them engage in solutions.\u00a0 We recognize and appreciate that our suggested approaches may not be the only way to address the identified concern and we commit ourselves to the successful implementation of the solutions that the organization finds to be the best fit.<\/li>\n<\/ul>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Business Excellence and Organizational Transformation Business Excellence Solutions offers a wide array of tools to help your organization meet its goals and eliminate barriers to top performance. In addition to our excellent customized training programs, we help organizations reach maximum performance with customized organizational support in these areas: Ombuds Program Design and Implementation Providing support<span class=\"post-excerpt-end\">&hellip;<\/span><\/p>\n<p class=\"more-link\"><a href=\"https:\/\/bizexteam.com\/index.php\/services\/\" class=\"themebutton\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":43,"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":1473,"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/pages\/24\/revisions\/1473"}],"wp:attachment":[{"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}