{"id":12,"date":"2011-03-08T06:49:00","date_gmt":"2011-03-08T06:49:00","guid":{"rendered":"http:\/\/bizexteam.com\/wordpress\/2011\/03\/08\/next-installment-what-does-an-ombudsman-programs-offer-an-organization\/"},"modified":"2023-07-04T16:21:08","modified_gmt":"2023-07-04T16:21:08","slug":"next-installment-what-does-an-ombudsman-programs-offer-an-organization","status":"publish","type":"post","link":"https:\/\/bizexteam.com\/index.php\/2011\/03\/08\/next-installment-what-does-an-ombudsman-programs-offer-an-organization\/","title":{"rendered":"Next Installment: What does an Ombudsman Programs Offer an Organization?"},"content":{"rendered":"

\t\t\t\tIn this post we continue our discussion about ombudsman programs.  Today’s posting focuses on:<\/p>\n

What Does an Ombudsman Program Offer? <\/h3>\n
<\/div>\n
An ombudsman program in your organization can potentially provide a highly confidential way for employees or members, and potentially, clients, citizens, and customers, to seek answers to questions, express concerns, or seek informal resolution of an issue. Regardless of the particular model, an ombudsman program typically provides a neutral, informal, and flexible avenue to address a wide range of concerns with a variety of tools and approaches. It provides a non-escalating, off-the-record resource to work with the user to give them timely answers to  questions and to explore the options, approaches, and alternatives available to help resolve matters without resorting to more formal channels.  Users of the program remain in control of their options and can confidentially explore their concerns. After consultation with the ombudsman, they can choose their own approach. Invariably, an ombudsman program does not replace other more formal mechanisms for resolving concerns, but supplements them. In many settings, the ombudsman will often suggest other services as the appropriate resource to help address the particular concern.<\/o:p><\/span>

<\/span>
Bruce MacAllister, J.D.<\/span>
Senior Principal, BES<\/span>
March 2011<\/span><\/div>\n","protected":false},"excerpt":{"rendered":"

In this post we continue our discussion about ombudsman programs.  Today’s posting focuses on: What Does an Ombudsman Program Offer? An ombudsman program in your organization can potentially provide a highly confidential way for employees or members, and potentially, clients, citizens, and customers, to seek answers to questions, express concerns, or seek informal resolution of…<\/span><\/p>\n

Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[27],"tags":[43],"class_list":["post-12","post","type-post","status-publish","format-standard","hentry","category-ombuds","tag-ombudsman-programs"],"_links":{"self":[{"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/posts\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":2,"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/posts\/12\/revisions"}],"predecessor-version":[{"id":124,"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/posts\/12\/revisions\/124"}],"wp:attachment":[{"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/categories?post=12"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bizexteam.com\/index.php\/wp-json\/wp\/v2\/tags?post=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}