I am delighted to welcome Deborah Davis to the Business Excellence Solutions Team as a Senior Consultant!  Deborah comes to the Bizexteam with extensive and wide-ranging experience in the area of professional standards administration for residential and commercial REALTOR^® Associations. In addition to her experience working with professional standards, Deborah’s diverse career includes: 

• Conflict resolution program development, implementation and training
• Mediation and ombudsman services
• Human resources management (centralized and distributed models)
• Policy development/modification to ensure compliance with regulatory and legislative requirements
• Development and presentation of training courses, briefings and other topical communications
• Business administration, office management and team leadership

Deborah played a key role in implementing an Ombudsman Program for a residential association designed to respond to concerns related to real estate transactions in a more confidential, timely and effective manner.  This program resulted in a dramatic reduction in complaint resolution time and significantly reduced formal ethics complaint filings within the association.

She has also worked in many roles at Los Alamos National Laboratory, including serving as a chief of staff, overseeing personnel and staff relations, budgeting, financial, procurement, operations, safety/security, and quality assurance.  She worked in human resources, supervising activities in the areas of staffing, recruitment, benefits, compensation, job classification, performance and salary management, policy development, and training.  As a Staff Relations Specialist, Deborah assisted managers and employees in resolving work-related issues such as discrimination, harassment, misconduct, performance, and policy violations, and as a Benefits Specialist, she counseled employees on disability insurance plans and medical leaves, and coordinated disability cases with insurance carriers, retirement department, and Workers’ Compensation.  She also provided management consultation and employee training and counseling on employment policies, benefits, and other HR initiatives.

She has extensive mediation experience and served as a mediator with the Albuquerque Metropolitan Court, and with the Ombuds Office at Los Alamos National Laboratory.

Deborah holds a Bachelor’s degree in Organizational Psychology from the College of Santa Fe.  She has advanced professional training in conflict resolution, ombudsman, professional standards, communication, facilitation, management, human resource management, business administration, employment law, compensation, benefits, and quality assurance.

We are honored and delighted that Deborah has joined our team!

\BJM August 2015