Zero Barrier Reporting Systems for Sexual Harassment and Assault

Today’s post is prompted by all of the recent activity and heightened awareness about sexual harassment, sexual assault, and disparate sexual treatment. Those of you who have followed this blog may know that, in my long career and as the principal of Business Excellence Solutions, I have worked in the field of conflict resolution as

Overview of Activities

Catching Up!! For many years, we posted articles and updates on a reasonably regular basis.  In 2014, I accepted a challenging project to implement a major new ombudsman program for a large, public university.  This involved nearly two years of effort to design, implement the program, work to see that the program was integrated into

Welcome Ramey Miller!

I am delighted to announce that Ramey Miller has joined our team as a new collaborator! Through its existence, Business Excellence Solutions has delivered services through a dynamic, adaptive business model that maximizes flexibility and organizational agility and enables its collaborators maximum latitude to collaborate through our informal consortium while also pursuing individual professional interests

REALTOR® Ombudsman Programs

Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS® (NAR) has adopted policy that requires all local and state associations of REALTORS® to offer, either directly or as part of a cooperative enforcement agreement, ombudsman services to their members, clients, and consumers by January 1, 2016.  Based on your

Welcome Deborah Davis!

I am delighted to welcome Deborah Davis to the Business Excellence Solutions Team as a Senior Consultant!  Deborah comes to the Bizexteam with extensive and wide-ranging experience in the area of professional standards administration for residential and commercial REALTOR® Associations. In addition to her experience working with professional standards, Deborah’s diverse career includes:  Conflict resolution

Ombudsman Programs Expanding into New Professional Fields

Ombuds Programs for REALTOR® Transactions For many years one of the essential services that REALTOR® associations have provided is a review process for ethics complaints. And, for some years now, local and regional REALTOR® associations have experimented with ways to improve the timeliness and effectiveness of ethics reviews and disputes among REALTORS® and between REALTORS® and the general public.

New posts are coming!

My apologies to my blog readers for the delay in additional posts on effective communication.  I have been very occupied designing and implementing a new University Ombudsman Program for the University of Oregon in Eugene, Oregon.  This is now the fifth ombuds program that I will have been involved with designing and implementing. A full-featured

The Tao of Communication?

Thoughts on the Tao of Communication Events in my daily life often inspire the focus of my blog posts. I apologize to those of you readers who like a linear structure to the topics.  Sometimes I wander afield for a post or two, based on something that inspires a slightly different focus. So, breaking from