Welcome Anamaris Cousins Price and Diana Mosonyi!

It is a pleasure to announce that our team at Business Excellence Solutions – BES – has gained remarkable new talent from two energetic and highly experienced ombuds and conflict resolution experts!  We are excited to welcome our newest team mates! Anamaris Price Cousins comes to the team with 14 years’ experience as Ombudsman and Manager working at

Building trust in challenging times

By Bruce MacAllister and Diana Mosonyi  Today’s global environment seems hectic and unpredictable. As we emerge from our self-imposed seclusion and re-enter the wider world, trust an essential element. Many recent events demonstrate that an essential element of social engagement is trust. For a society to function, trust at all levels, is essential. It is

New Information for Organizational Ombudsmen in Higer Education

The United States Department of Education has released its revised Title IX Regulations governing campus responses to sexual assault and sexual harassment in schools. I have extracted some key points for organizational ombuds working in education — particularly those working on College and University Campuses. I extracted 14 points as preliminary information for ombuds practicing

Organizational Ombuds: An important resource in Turbulent Times

The organizational ombudsman model has been widely embraced for many years by colleges, universities, and progressive corporations as an important resource to ensure that students and employees have a neutral, confidential, informal resource available to assist when issues or conflict arise. In these times of crisis and change, the ombuds resource becomes an even more

Virtual Meetings and the Virtual Ombudsman

In these strange and challenging times, many mediation and ombudsman programs are having to make the switch to working virtually with visitors using a variety of web-based and telephone-based meeting approaches.  While much of my mediation and ombuds work has been based out of “brick and mortar” programs, since 2011, much of my work has also

Zero Barrier Reporting Systems for Sexual Harassment and Assault

Today’s post is prompted by all of the recent activity and heightened awareness about sexual harassment, sexual assault, and disparate sexual treatment. Those of you who have followed this blog may know that, in my long career and as the principal of Business Excellence Solutions, I have worked in the field of conflict resolution as