Tips for Effective Communication – Tip Seven – Congruence in Communication

Tip Seven: Seek to Bring Your Communication Style into Congruence With Others in the Dialogue Today’s post is a continuation of the communication tips that I have been posting over the last number of months. These tips focus on those important communications that you sometimes need so that you can clarify a situation, avoid confusion

Demonstrating the Cost-Benefits of Your ADR Program

Cost-Benefit of Alternative Dispute Resolution Processes for Employers: A study in metrics and program design. Organizations that are considering implementing new programs to address disputes in the workplace frequently wonder whether the cost of administering internal conflict resolution processes will justify the benefits of having them.  Of course, many factors beyond cost are typically weighed

The Social Implications of Unhappy Lawyers

Citing Heidi Golledge, CEO of CareerBliss, a recent article in the American Bar Association Journal, by Debra Cassens Weiss, indicates that associate attorney is the number one unhappiest job in America, and that legal assistant follows closely in the list, landing as the number seven unhappiest job. As a part of our portfolio of services,

Summary of Activities for 2012

Introduction 2012 was an incredibly busy year for our Business Excellence Solutions collaboration! As an entity, we have grown to the point where we have had to revisit our structure to ensure that we continue seamless support of our diverse and incredibly interesting client-base. Business Excellence Solutions has relied on an informal business model that

Announcing an exciting new relationship!

We are excited to announce that the Business Excellence Solutions Team is working with the International Foundation for Online Responsibility (IFFOR) Ombudsman to implement and operate its new IFFOR Office of the Ombudsman. IFFOR is an international not-for-profit organization based in Washington DC that develops policies and standards governing the new dot-xxx Internet domain. IFFOR