In these strange and challenging times, many mediation and ombudsman programs are having to make the switch to working virtually with visitors using a variety of web-based and telephone-based meeting approaches. While much of my mediation and ombuds work has been based out of “brick and mortar” programs, since 2011, much of my work has also…
2019 was an active year for the team at BES. We continued our work with existing, excellent clients, such as the International Foundation for Online Responsibility and provided consulting support and ombuds services to several new, large clients, including a major west coast city college, a large, statewide, public university system, and program reviews for several…
Today’s post is prompted by all of the recent activity and heightened awareness about sexual harassment, sexual assault, and disparate sexual treatment. Those of you who have followed this blog may know that, in my long career and as the principal of Business Excellence Solutions, I have worked in the field of conflict resolution as…
This post’s topic is the idea of dualities and understanding how we tend to frame our thinking based on our collective experience and our own personal enculturation. I recently prepared a talk for an upcoming presentation to a group of graduate business students at a large university on the power of framing and setting the frame…
Program and System Review – Updates on Services We have recently made a number of changes and upgrades to our current website. Given that currently over 40% of our visitors view our site with an iPhone, Android device or a tablet, our goal is to eventually completely retool the website to be more phone and…
Catching Up!! For many years, we posted articles and updates on a reasonably regular basis. In 2014, I accepted a challenging project to implement a major new ombudsman program for a large, public university. This involved nearly two years of effort to design, implement the program, work to see that the program was integrated into…
I am delighted to announce that Ramey Miller has joined our team as a new collaborator! Through its existence, Business Excellence Solutions has delivered services through a dynamic, adaptive business model that maximizes flexibility and organizational agility and enables its collaborators maximum latitude to collaborate through our informal consortium while also pursuing individual professional interests…
Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS
Need a simple turnkey program to meet the NAR requirement? The National Association of REALTORS® (NAR) has adopted policy that requires all local and state associations of REALTORS® to offer, either directly or as part of a cooperative enforcement agreement, ombudsman services to their members, clients, and consumers by January 1, 2016. Based on your…
I am delighted to welcome Deborah Davis to the Business Excellence Solutions Team as a Senior Consultant! Deborah comes to the Bizexteam with extensive and wide-ranging experience in the area of professional standards administration for residential and commercial REALTOR® Associations. In addition to her experience working with professional standards, Deborah’s diverse career includes: Conflict resolution…