Catching Up!! For many years, we posted articles and updates on a reasonably regular basis. In 2014, I accepted a challenging project to implement a major new ombudsman program for a large, public university. This involved nearly two years of effort to design, implement the program, work to see that the program was integrated into…
The Master Mediator Institute is sponsoring an exciting training program: The Science Behind the Sense: Exploring Cognitive Neuroscience in Decision Making presented with faculty from Duke University on May 3-6, 2012 is a chance to connect with leading scientists, researchers and academics as well as nationally and internationally respected mediators, advocates and executives in a small group setting. The course is…
Summary of Activities for 2011 2011 turned out to be a busy year! During this year we worked with a number of key clients and performed challenging and rewarding work. Among others, clients this year included: The United States Department of the Interior; Los Alamos National Security, operating Los Alamos National Laboratory; The Greater Albuquerque…
Have an outcome in mind and a plan to get there. – Any important communication warrants advance planning. You wouldn’t build a house without a floor plan. Don’t have important meetings or discussions without a communication plan. My last posting was the first in a series on our tips for communication and focused on setting…
Upcoming Threads! New blog topics are on their way! Future threads include: Leadership in Context An examination of the major attributes of leadership that leading researchers have identified, and a simple table that illustrates the competencies of effective leadership with MacAllister’s “Five Cs.” Understanding the Dynamics of Organizational Conflict A discussion of the dynamics of…
I am pleased to announce that Business Excellence Solutions is launching a new series of short discussions and articles in our blog site. Our first article is authored by David Markwardt. Recently, I had the opportunity to work with David when we co-facilitated a retreat for a local non-profit organization. David’s gift for designing programming…