Tips for Working With People in Conflict: Working Through “Gaps” in a Settlement Negotiation Santa Fe, New Mexico is a renowned art center and its high desert setting is a favorite among artist. Our local district court had asked me to conduct a mediation to resolve a pending lawsuit between a local gallery owner…
Cost-Benefit of Alternative Dispute Resolution Processes for Employers: A study in metrics and program design. Organizations that are considering implementing new programs to address disputes in the workplace frequently wonder whether the cost of administering internal conflict resolution processes will justify the benefits of having them. Of course, many factors beyond cost are typically weighed…
Citing Heidi Golledge, CEO of CareerBliss, a recent article in the American Bar Association Journal, by Debra Cassens Weiss, indicates that associate attorney is the number one unhappiest job in America, and that legal assistant follows closely in the list, landing as the number seven unhappiest job. As a part of our portfolio of services,…
We have now worked through half of the “Twelve Tips for Effective Communication” series! Because of last year’s extensive work demands, it has taken us some time to get to this point. So, before delving into the next communication tip, I thought it would be good to review the key points we have discussed to…
(Author’s Note: This is a long blog posting. If you prefer, you can click here to read the same article in our Articles section.) Tips for working with people in conflict: Trees; A Mediation Lesson-Learned. This is a new line of discussion for our blog. In the past we have focused on leadership, communication…
Study the underlying needs of the other person … Why do they or why should they want to communicate with you? After a hiatus, we return to one of our article streams: The Twelve Tools for Effective Communication. Today’s article focuses on an important and often-overlooked communication skill. That is to engage in the communication…
Introduction 2012 was an incredibly busy year for our Business Excellence Solutions collaboration! As an entity, we have grown to the point where we have had to revisit our structure to ensure that we continue seamless support of our diverse and incredibly interesting client-base. Business Excellence Solutions has relied on an informal business model that…
Emily Eisenberger says: June 25, 2012 at 9:04 pm The Psychology behind the Workplace Bully Bullying is a problem in society, but it can be particularly difficult to deal with in the workplace. Bullies can have negative consequences on workplace productivity, the mood and absenteeism of other employees, and even create legal problems for the employer…
The Master Mediator Institute is sponsoring an exciting training program: The Science Behind the Sense: Exploring Cognitive Neuroscience in Decision Making presented with faculty from Duke University on May 3-6, 2012 is a chance to connect with leading scientists, researchers and academics as well as nationally and internationally respected mediators, advocates and executives in a small group setting. The course is…
We are excited to announce that the Business Excellence Solutions Team is working with the International Foundation for Online Responsibility (IFFOR) Ombudsman to implement and operate its new IFFOR Office of the Ombudsman. IFFOR is an international not-for-profit organization based in Washington DC that develops policies and standards governing the new dot-xxx Internet domain. IFFOR…