In our discussions about ombudsman programs so far, I have discussed the potential reasons and advantages to an organization for using an informal program, such as an ombudsman program. We have described the differences between the major models of ombudsman programs and we have also reviewed the common elements shared by all ombudsman programs. In…
We continue our discussion of ombudsman programs. So far, we have discussed why an organization might consider an ombuds program and what a program can offer an organization beyond those services available through traditional functions. We have also discussed the predominant models of programs. Different models seem to fit better in different situations. Notwithstanding the…
Many people are familiar with some form of an ombudsman program. Because there are several predominant models, it can be confusing when one encounters a program designed to a different set of principles. Todays segment of the article on Ombudsman programs focuses on an overview of ombudsman program types. Are There Different Program Models for…
In this post we continue our discussion about ombudsman programs. Today’s posting focuses on: What Does an Ombudsman Program Offer? An ombudsman program in your organization can potentially provide a highly confidential way for employees or members, and potentially, clients, citizens, and customers, to seek answers to questions, express concerns, or seek informal resolution of…
Recently, we were asked to help a large professional organization implement a new ombudsman program. As a part of that project, we worked with the organization to review the range of possible models, and to select the right approach for the organization — given its needs and culture. An ombudsman program can be a good…
It has been a busy and exciting time for Business Excellence Solutions as we continue to expand our client list and our services resume. Providing a wide variety of services to our diverse client-base is one of the most rewarding aspects or our work. In the last year we have worked with awesome clients involving…
Perhaps ironically or perhaps predictably, as the recession took its toll on the country and on its workplaces, many organizations found they needed more help in communication and conflict resolution. Organizations found that their workplaces were more prone to conflict and communication issues as employees faced the stresses of the recession at home and brought…
HEARING THEIR VOICE: THE DISCIPLINE OF DEEP LISTENING By David Markwardt September 1, 2009 Everyone wants to be heard. From CEOs to small business owners, to youth to politicians, every person wants to be taken seriously, to be respected, and to be listened to by others. Unfortunately the default mode of listening with most people…
I am pleased to announce that Business Excellence Solutions is launching a new series of short discussions and articles in our blog site. Our first article is authored by David Markwardt. Recently, I had the opportunity to work with David when we co-facilitated a retreat for a local non-profit organization. David’s gift for designing programming…
Welcome to Business Excellence Solutions Creative Solutions blog site! The purpose of the Business Excellence Solutions blog site is to provide just that – excellent solutions to any sort of business challenge you may encounter. We will periodically add discussions, short articles and links to our blog, so check back often! Our experts will share…