Cost-Benefit of Alternative Dispute Resolution Processes for Employers: A study in metrics and program design. Organizations that are considering implementing new programs to address disputes in the workplace frequently wonder whether the cost of administering internal conflict resolution processes will justify the benefits of having them. Of course, many factors beyond cost are typically weighed…
Introduction 2012 was an incredibly busy year for our Business Excellence Solutions collaboration! As an entity, we have grown to the point where we have had to revisit our structure to ensure that we continue seamless support of our diverse and incredibly interesting client-base. Business Excellence Solutions has relied on an informal business model that…
We are excited to announce that the Business Excellence Solutions Team is working with the International Foundation for Online Responsibility (IFFOR) Ombudsman to implement and operate its new IFFOR Office of the Ombudsman. IFFOR is an international not-for-profit organization based in Washington DC that develops policies and standards governing the new dot-xxx Internet domain. IFFOR…
New Ombudsman Program for the Greater Albuquerque Association of REALTORS® In my November 2, 2011 blog post, “Update on Recent Activities,” I discussed a new ombudsman program that I had served as the primary consulting resource to help establish. I am delighted to now announce that the Greater Albuquerque Association of REALTORS® [GAAR] has launched and…
Summary of Activities for 2011 2011 turned out to be a busy year! During this year we worked with a number of key clients and performed challenging and rewarding work. Among others, clients this year included: The United States Department of the Interior; Los Alamos National Security, operating Los Alamos National Laboratory; The Greater Albuquerque…
An Update on Recent Activities If you have checked in to look for blog updates since mid-summer, you will have undoubtedly noticed that there was silence. For those waiting for the next posting on relating to the “Twelve Tips for Effective Communication,” it will be posted very soon! The truth about the delay in recent…
Ombudsman Programs Overview In our final entry regarding ombudsman programs, we discuss some of the factors you may wish to consider, if your organization is considering an ombudsman program. Is an Ombudsman Program Right for My Organization? The decision to implement an ombudsman program must essentially be a public entity or management decision. To be…
In this post we continue our discussion about ombudsman programs. Today’s posting focuses on: What Does an Ombudsman Program Offer? An ombudsman program in your organization can potentially provide a highly confidential way for employees or members, and potentially, clients, citizens, and customers, to seek answers to questions, express concerns, or seek informal resolution of…
Recently, we were asked to help a large professional organization implement a new ombudsman program. As a part of that project, we worked with the organization to review the range of possible models, and to select the right approach for the organization — given its needs and culture. An ombudsman program can be a good…
It has been a busy and exciting time for Business Excellence Solutions as we continue to expand our client list and our services resume. Providing a wide variety of services to our diverse client-base is one of the most rewarding aspects or our work. In the last year we have worked with awesome clients involving…