People seek out an organizational ombuds in their setting for a wide variety of reasons. Some are simply seeking information on resources. Others want to explore their options in a safe, confidential setting without triggering unplanned consequences. Some seek ombuds help on very sensitive issues that require great listening and support skills. And some may…
It was a pleasure to attend the most recent conference of the International Ombuds Association in Miami, Fl. It is always recharging to share ideas, reconnect with dear colleagues, and to gain a sense of awareness of current issues, challenges, and opportunities. There were several issues that seemed to be firmly in the zeitgeist in…
Today’s post is prompted by all of the recent activity and heightened awareness about sexual harassment, sexual assault, and disparate sexual treatment. Those of you who have followed this blog may know that, in my long career and as the principal of Business Excellence Solutions, I have worked in the field of conflict resolution as…
Introduction 2012 was an incredibly busy year for our Business Excellence Solutions collaboration! As an entity, we have grown to the point where we have had to revisit our structure to ensure that we continue seamless support of our diverse and incredibly interesting client-base. Business Excellence Solutions has relied on an informal business model that…
We are excited to announce that the Business Excellence Solutions Team is working with the International Foundation for Online Responsibility (IFFOR) Ombudsman to implement and operate its new IFFOR Office of the Ombudsman. IFFOR is an international not-for-profit organization based in Washington DC that develops policies and standards governing the new dot-xxx Internet domain. IFFOR…
New Ombudsman Program for the Greater Albuquerque Association of REALTORS® In my November 2, 2011 blog post, “Update on Recent Activities,” I discussed a new ombudsman program that I had served as the primary consulting resource to help establish. I am delighted to now announce that the Greater Albuquerque Association of REALTORS® [GAAR] has launched and…
Summary of Activities for 2011 2011 turned out to be a busy year! During this year we worked with a number of key clients and performed challenging and rewarding work. Among others, clients this year included: The United States Department of the Interior; Los Alamos National Security, operating Los Alamos National Laboratory; The Greater Albuquerque…
An Update on Recent Activities If you have checked in to look for blog updates since mid-summer, you will have undoubtedly noticed that there was silence. For those waiting for the next posting on relating to the “Twelve Tips for Effective Communication,” it will be posted very soon! The truth about the delay in recent…
Leadership in Context – Continued More models leading to the FIVE “Cs” of Leadership; An overview of the attributes of leadership In my last posting, I described some approaches to leadership and leadership paradigms. This posting describes some other, more complex models, which describe leadership attributes. Mark Sanborn, “You Don’t Need a Title to be…
For those of you who would like all of the recent postings relating to ombudsman programs, we have posted a full article on the “Articles” page, where you can read all about ombudsman programs in one document!