Since my last update, our team has been extraordinarily busy with a wide variety of new projects. This post discusses some of the highlights of the work we are doing. First and foremost, as mentioned in our last post, we have a new member of our team. Camilla S. Lopez has joined Business Excellence Solutions…
I am delighted to welcome Camilla S. Lopez to the Business Excellence Solutions team! Camilla brings a wealth of experience and talent to the team. She holds a Ph.D. in Organizational Development and has years of experience in a wide range of key areas for our clients including, among many other talents: Organizational development; Quality…
New Ombudsman Program for the Greater Albuquerque Association of REALTORS® In my November 2, 2011 blog post, “Update on Recent Activities,” I discussed a new ombudsman program that I had served as the primary consulting resource to help establish. I am delighted to now announce that the Greater Albuquerque Association of REALTORS® [GAAR] has launched and…
Summary of Activities for 2011 2011 turned out to be a busy year! During this year we worked with a number of key clients and performed challenging and rewarding work. Among others, clients this year included: The United States Department of the Interior; Los Alamos National Security, operating Los Alamos National Laboratory; The Greater Albuquerque…
Twelve Tips for Effective Communication – Tip Five: Communication is Not Just Speaking So far in our on-going discussion in which we will ultimately offer “Twelve Tips” for effective communication, we have discussed four ways to help you improve your communication skills when they may really matter. The first point we discussed was to set…
Twelve Tips for Communication Tip Four: Listen Comprehensively – the Many Levels of Listening Listening involves more than just hearing. In this post, our focus is on understanding comprehensive listening: listening in the broadest and most powerful sense. This concept expanding listening from one of simply hearing another, to one of receiving information from another…
Tools for Effective Communication: Third tool: Understanding Styles. So far, we have discussed two tools designed to help you approach an important communication: setting a goal for the outcome and planning the communication before jumping into it. Perhaps most of us intuitively feel that the best communications seem easy and natural. They happen almost automatically…
An Update on Recent Activities If you have checked in to look for blog updates since mid-summer, you will have undoubtedly noticed that there was silence. For those waiting for the next posting on relating to the “Twelve Tips for Effective Communication,” it will be posted very soon! The truth about the delay in recent…
Preface: The following is a book review co-authored by professional colleagues, Monique McKay and Robert Creo. Ms. McKay and Mr. Creo are the co-founders of the Master Mediator Institute, which is a non-profit organization that allows mediators, executives, negotiators and advocates to connect with leading scientists and academics to explore cutting edge theories about human…
Have an outcome in mind and a plan to get there. – Any important communication warrants advance planning. You wouldn’t build a house without a floor plan. Don’t have important meetings or discussions without a communication plan. My last posting was the first in a series on our tips for communication and focused on setting…