Cost-Benefit of Alternative Dispute Resolution Processes for Employers: A study in metrics and program design. Organizations that are considering implementing new programs to address disputes in the workplace frequently wonder whether the cost of administering internal conflict resolution processes will justify the benefits of having them. Of course, many factors beyond cost are typically weighed…
Citing Heidi Golledge, CEO of CareerBliss, a recent article in the American Bar Association Journal, by Debra Cassens Weiss, indicates that associate attorney is the number one unhappiest job in America, and that legal assistant follows closely in the list, landing as the number seven unhappiest job. As a part of our portfolio of services,…
We have now worked through half of the “Twelve Tips for Effective Communication” series! Because of last year’s extensive work demands, it has taken us some time to get to this point. So, before delving into the next communication tip, I thought it would be good to review the key points we have discussed to…
Study the underlying needs of the other person … Why do they or why should they want to communicate with you? After a hiatus, we return to one of our article streams: The Twelve Tools for Effective Communication. Today’s article focuses on an important and often-overlooked communication skill. That is to engage in the communication…
Introduction 2012 was an incredibly busy year for our Business Excellence Solutions collaboration! As an entity, we have grown to the point where we have had to revisit our structure to ensure that we continue seamless support of our diverse and incredibly interesting client-base. Business Excellence Solutions has relied on an informal business model that…
We are excited to announce that the Business Excellence Solutions Team is working with the International Foundation for Online Responsibility (IFFOR) Ombudsman to implement and operate its new IFFOR Office of the Ombudsman. IFFOR is an international not-for-profit organization based in Washington DC that develops policies and standards governing the new dot-xxx Internet domain. IFFOR…
Since my last update, our team has been extraordinarily busy with a wide variety of new projects. This post discusses some of the highlights of the work we are doing. First and foremost, as mentioned in our last post, we have a new member of our team. Camilla S. Lopez has joined Business Excellence Solutions…
I am delighted to welcome Camilla S. Lopez to the Business Excellence Solutions team! Camilla brings a wealth of experience and talent to the team. She holds a Ph.D. in Organizational Development and has years of experience in a wide range of key areas for our clients including, among many other talents: Organizational development; Quality…
Summary of Activities for 2011 2011 turned out to be a busy year! During this year we worked with a number of key clients and performed challenging and rewarding work. Among others, clients this year included: The United States Department of the Interior; Los Alamos National Security, operating Los Alamos National Laboratory; The Greater Albuquerque…
Twelve Tips for Communication Tip Four: Listen Comprehensively – the Many Levels of Listening Listening involves more than just hearing. In this post, our focus is on understanding comprehensive listening: listening in the broadest and most powerful sense. This concept expanding listening from one of simply hearing another, to one of receiving information from another…