Announcing an exciting new relationship!

We are excited to announce that the Business Excellence Solutions Team is working with the International Foundation for Online Responsibility (IFFOR) Ombudsman to implement and operate its new IFFOR Office of the Ombudsman. IFFOR is an international not-for-profit organization based in Washington DC that develops policies and standards governing the new dot-xxx Internet domain. IFFOR

2011 in Review

Summary of Activities for 2011 2011 turned out to be a busy year! During this year we worked with a number of key clients and performed challenging and rewarding work. Among others, clients this year included: The United States Department of the Interior; Los Alamos National Security, operating Los Alamos National Laboratory; The Greater Albuquerque

Continuing our series on tips for effective communication …

Twelve Tips for Communication Tip Four: Listen Comprehensively – the Many Levels of Listening Listening involves more than just hearing. In this post, our focus is on understanding comprehensive listening: listening in the broadest and most powerful sense.  This concept expanding listening from one of simply hearing another, to one of receiving information from another

The Five C’s of Leadership

Leadership in Context – Final Installment The FIVE “Cs” of Leadership; An overview of the attributes of leadership (continued) In this final posting on the current topic of leadership, I complete our review of some of the different approaches to discussing the traits that are commonly identified with an effective leader.  Those of you who

An Update on Recent Activities

Recent Activities You may have noticed that my next posting on leadership has not yet appeared on our blog.  Frankly, this is because, as the blog’s principal editor, I simply got too busy.  My apologies to anyone who has been waiting for the next posting! It will be posted today! Meanwhile, here is an update